Dialer Operations Leader—Campaigns & Compliance

SSG; Mandaluyong; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Support Services Group is seeking a Dialer Supervisor to oversee the day-to-day dialer operations, support outbound campaigns, and ensure system performance. You will coach agents and leaders, monitor metrics, and drive compliance across TCPA and DNC standards.

Ideal candidates have 2–4 years in dialer/admin roles with at least 1 year in leadership, and strong Excel and reporting skills to drive campaign results and efficiency.

Qualifications

• 2–4 years of experience in dialer administration, workforce management, or contact center operations.
• At least 1 year in a supervisory or lead role preferred.
• Familiarity with predictive/progressive dialer systems and campaign management.

Responsibilities

• Monitor and oversee daily dialer operations to ensure performance.
• Configure and maintain outbound dialing campaigns and rules.
• Monitor metrics, agent productivity, and campaign effectiveness.
• Perform routine dialer administration and user management.
• Ensure compliance with TCPA, DNC and internal policies.
• Train and coach agents and team leaders on best practices.
• Identify opportunities to improve dialer performance and workflows.
• Coordinate issues with IT or vendors for timely resolution.

Skills

Dialer systems knowledge

Campaign management

SIP/SIM management

Microsoft Excel

Analytical skills

Communication

Leadership

Tools

Microsoft Excel

Job description

Support Services Group is seeking a Dialer Supervisor to oversee the day-to-day dialer operations, support outbound campaigns, and ensure system performance. You will coach agents and leaders, monitor metrics, and drive compliance across TCPA and DNC standards.

Ideal candidates have 2–4 years in dialer/admin roles with at least 1 year in leadership, and strong Excel and reporting skills to drive campaign results and efficiency.