Desk side Support Engineer

Tata Consultancy Services; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Tata Consultancy Services in the Philippines is seeking a Desk Side Support Engineer to provide onsite technical support for desktops, laptops, and peripherals, ensuring IT systems run smoothly.

You will diagnose hardware and software issues, handle tickets via ServiceNow, maintain asset documentation, and collaborate with teams to uphold IT policies and service levels. The role emphasizes customer service, prioritization, and effective communication.

Qualifications

• Onsite desktop/laptop hardware and software support.
• Windows OS and Microsoft Office troubleshooting.
• Networking fundamentals (LAN, Wi-Fi, VPN).
• Experience with ticketing systems (ServiceNow preferred).
• Strong problem-solving and analytical skills.
• Good communication and customer service abilities.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, and network issues promptly.
• Handle incidents and service requests through ticketing systems (ServiceNow).
• Perform installation, configuration, and maintenance of IT equipment.
• Assist with imaging, deployment, and replacement of devices.
• Maintain and update asset inventory and documentation.
• Escalate complex issues to appropriate teams when needed.
• Ensure compliance with IT policies, security standards, and processes.

Skills

Onsite support

Windows OS

Networking

ServiceNow

Troubleshooting

Communication

Multitasking

Tools

ServiceNow

Job description

The Desk Side Support Engineer provides onsite technical support to end users, ensuring that IT systems, devices, and services are functioning effectively. This role focuses on troubleshooting hardware and software issues, managing IT assets, and delivering excellent customer service.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Handle incident and service requests through ticketing systems (ServiceNow)
• Perform installation, configuration, and maintenance of IT equipment
• Assist with imaging, deployment, and replacement of devices
• Maintain and update asset inventory and documentation
• Escalate complex issues to appropriate teams when required
• Ensure compliance with IT policies, security standards, and processes

Required Skills and Qualifications

• Basic to intermediate knowledge of:
• Windows OS and Microsoft Office applications
• Hardware troubleshooting (desktops, laptops, printers)
• Networking fundamentals (LAN, Wi-Fi, VPN)
• Experience with ticketing systems (ServiceNow preferred)
• Strong problem-solving and analytical skills
• Good communication and customer service skills
• Ability to manage multiple tasks and priorities