DESIGN RESEARCHER

Metrobank; Taguig; On-site; PHP 700,000 - 900,000; Full time

Job summary

Metrobank is seeking a Design Researcher to support and validate the Platform 11 team’s UX vision, design system, and best practices through deep behavioral insights from customers and users.

You will design and run mixed-method research, synthesize findings into actionable guidance for concept to post-launch, and collaborate with designers, product managers, and engineers to scale user-centered processes across the bank.

Qualifications

• Experience designing research plans and executing mixed-method studies.
• Ability to synthesize insights into actionable design recommendations.

Responsibilities

• Design, set up, and execute mixed-method research and analysis.
• Synthesize findings to guide development from concept to post-launch.
• Collaborate with Designers, Product Managers, and Engineers to improve usability and desirability of services.

Job description

The Design Researcher actively supports, inspires and validates the Platform 11 team’s User Experience vision and design execution, the visual and interaction design system, and its best practices, through behavioral insights about its customers and users. In addition, because insights and iterations are only as effective as how widely understood and supported they are, it is the design researcher’s role to evangelize these across the team, and with our key stakeholders.

Specific Duties & Responsibilities

• Design, set up, and execute mixed-method (could be focused on quantitative or qualitative) research and analysis in a lean workflow environment, and sync with other customer data captured from different internal and external sources.
• Analyze and synthesize the findings and data to identify opportunities, and provide impactful (data-driven) guidance at every stage of development, from early concept, to design, prototyping, and post-launch.

Design functions back-up

• Collaborate with Designers, Service Designers, Product Managers, Software Developers, and other Stakeholders to improve the usability, usefulness, and desirability of service experiences and digital products.

Design process development and enhancement

• Establish, optimize, and manage methodologies, tools, standards, and best practices for design research within a digital banking team.
• Help conduct training on user-centered and iterative design processes to Division team members.
• Actively monitor and analyze research and information trends from internal sources and industry published reports to inform and improve research methods.
• Learn, imbibe and practice the Bank’s mission and vision, and the Division’s identity and values.

Design processes regulatory and bank policy compliance

• Effectively engage with the appropriate Bank internal partners for regulations, policy, processes and requirements related to product design and development.
• Align design research processes with the relevant regulation and bank policies, raising any required changes through the appropriate channels and authorities.
• Performs other duties as may be assigned from time to time.
• Serve as change agent by introducing best practices of P11 to enterprise.

Provider

Description

Enabled

SAP as service provider

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• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor