SERVICE DESIGNER

Metrobank; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Metrobank is seeking a Service Designer to deliver useful products and engaging experiences. You will explore insights from users and other services, and document the reasoning behind design decisions to guide the final product.

You will translate customer needs into lo-fi and hi-fi visuals and interaction prototypes, collaborate with product managers, and create artifacts that align diverse teams across the enterprise.

Qualifications

• Ability to translate customer needs into design concepts and prototypes.
• Experience incorporating customer-driven insights into product development.
• Comfort working in agile product teams with stakeholders across functions.
• Strong visual design sensibilities and an ability to communicate ideas clearly.
• Experience delivering lo-fi to hi-fi visuals and interaction prototypes.
• Ability to create design artifacts that aid cross-team communication and alignment.

Responsibilities

• Problem solve with BU stakeholders.
• Advocate for the customer voice in product development; apply agile methods to design delightful experiences.
• Collaborate with Product Managers to influence design and strategy; create visuals for prototyping and pilots.
• Translate needs into visual concepts and prototypes for experiments and user testing.
• Create design documentation and artifacts to support cross-team collaboration and development; visualize complex data relationships.
• Perform other duties as assigned; act as change agent to promote best practices within the enterprise.

Skills

Problem solving

Customer insights

Agile methodologies

Visual design

Prototyping

Cross-team collaboration

Job description

The Service Designer will be responsible for delivering useful products and great experiences to our customers. He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience. Through rich and engaging visualizations of the customer experiences, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen.

Specific Duties & Responsibilities

• Problem solve with BU stakeholders
• Advocate for and be the voice of our customer in our product development process; use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences
• Partner with Product Managers to influence product design and express / own the experience strategy. Collaborate and create visual design and strategy for prototyping and pilot efforts
• Translate customer needs and business requirements into [lo- or hi-fi] visual concepts and interaction prototypes to be used in experiments, user testing, and iterations
• Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend
• Performs other duties as may be assigned from time to time.
• Serve as change agent by introducing best practices of P11 to enterprise.