Clinical Subject Matter Expert (USRN)

Stark Asia Solutions Inc.; Makati; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Retirement Plan

HMO from day 1 of employment

Medical/Dental Reimbursement

Up to 25 Wellness Leaves

Annually Wellness Leave encashment (non-taxable)

Job summary

A reputable healthcare service provider in Makati is looking for a Clinical Support Specialist. The role requires an active PHRN and USRN with at least 1 year of experience in a Senior Clinical role or as a QA/Trainer. You'll be responsible for clinical escalations, conducting audits, supporting new hires, developing training materials, and facilitating ongoing education. The position offers competitive benefits including a retirement plan, comprehensive health coverage from day one, and generous wellness leaves.

Qualifications

• At least 1 year of SME experience in Quality Assurance, Training, or as a Senior Clinical role.

Responsibilities

• Act as the primary resource for Clinical Nurses with complex medication profiles.
• Conduct regular clinical audits to ensure quality standards are met.
• Support new hire onboarding and clinical concept training.
• Develop and maintain clinical job aids and FAQs.
• Facilitate ongoing clinical upskilling sessions.
• Collaborate with US counterparts for guideline implementation.

Skills

Active PHRN and USRN (Mainland)

Experience in QA, Trainer, or Senior Clinical role

Education

Bachelor's degree

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

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Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Qualifications

• Active PHRN and USRN (Mainland)
• At least 1 year SME experience (QA, Trainer, or Senior Clinical role)

Job Description

• Clinical Escalations: Act as the primary resource for Clinical Nurses encountering complex medication profiles, drug interactions, or difficult disease state management scenarios.
• Quality Assurance & Auditing: Conduct regular clinical audits of patient documentation and recorded calls to ensure strict adherence to the 5 Core Elements of MTM Services and internal quality standards.
• Training & Nesting Support: Partner with the training team to support new hire onboarding (nesting phase), ensuring clinical concepts are accurately translated into practical, telephonic workflows.
• Knowledge Management: Develop, update, and maintain clinical job aids, process flows, and FAQs.
• Continuous Education: Design and facilitate ongoing clinical upskilling sessions, fostering a culture of employee-generated learning where nurses share unique case studies and best practices.
• Cross-Functional Collaboration: Work alongside US counterparts and clinical pharmacists to clarify guidelines and implement new clinical directives from the client.

Perks and Benefits:

• Retirement Plan
• HMO from day 1 of employment
• Medical/Dental Reimbursement
• Up to 25 Wellness Leaves
• AnnuallyWellness Leave encashment (non-taxable)

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