Deputy Director, Operations & Strategy

Sound Connection Phils. Inc.; Cebu City; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Sound Connection Phils. Inc. in Cebu City is seeking a highly experienced Deputy Director to support the Site Director in leading daily operations and managing teams. The role emphasizes alignment with client expectations, compliance, budgeting, talent development and strategic coordination.

As a senior operational leader, you will mentor staff, drive performance via KPIs, manage cross-department initiatives, and represent the organization in internal meetings and industry events as needed.

Qualifications

• Proven leadership experience in a BPO, outsourcing, or large-scale service organization.
• Strong understanding of HR policies, operational management and compliance standards.
• Excellent analytical, problem-solving and decision-making abilities.
• Superior communication, mentoring and interpersonal skills.

Responsibilities

• Approve and validate leave requests in line with company policies.
• Audit DTRs to ensure accurate attendance tracking and client billing.
• Enforce compliance with company policies, Code of Conduct and legal standards.
• Mentor and coach employees to support professional growth and leadership development.
• Identify high-potential team members and create personalized career development plans.
• Conduct performance evaluations and contribute to promotion and succession discussions.
• Assist in operational budget planning, monitoring and cost optimization initiatives.
• Participate in senior management discussions and provide insights for strategic decisions.
• Identify operational risks and implement mitigation strategies to ensure business continuity.
• Manage and maintain strong relationships with clients, ensuring service excellence.
• Monitor KPIs and operational performance to drive process improvements.
• Foster a collaborative, positive and high-performing work environment.
• Coordinate cross-departmental initiatives to ensure seamless site operations.
• Represent the organization in internal meetings, industry events and conferences when required.
• Support succession planning and long-term talent management initiatives.
• Assume leadership responsibilities in the absence of the Site Director.

Skills

Leadership

HR policies

Analytical thinking

Communication

Multitasking

Cross-functional collaboration

Job description

Sound Connection Phils. Inc. in Cebu City is seeking a highly experienced Deputy Director to support the Site Director in leading daily operations and managing teams. The role emphasizes alignment with client expectations, compliance, budgeting, talent development and strategic coordination.

As a senior operational leader, you will mentor staff, drive performance via KPIs, manage cross-department initiatives, and represent the organization in internal meetings and industry events as needed.