Deputy Branch Manager

chinabank ph; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Chinabank is seeking a Deputy Branch Manager to guide a branch in delivering insurance solutions and exceptional service while supporting a team to achieve meaningful business goals.

The role emphasizes coaching, partnerships with bank partners and insurers, driving growth, and ensuring efficient branch operations and client satisfaction.

Qualifications

• Graduates with a four-year business or related degree.
• Minimum 5 years in non-life insurance, with underwriting, marketing, or account management.
• Proven experience leading and managing teams and driving business development.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and support the branch team to hit business, service, and operations targets.
• Build strong relationships with bank partners, clients, and insurers to grow opportunities.
• Promote insurance solutions to existing and prospective clients.
• Monitor performance, targets, growth, and client retention at the branch.
• Oversee branch operations, policies, renewals, and client requests.
• Support claims resolution with insurance partners to ensure fair outcomes.
• Monitor receivables, remittances, and other branch financial processes.
• Coach and develop team members for higher performance.
• Identify operational improvements to enhance service delivery.

Skills

Leadership

Relationship management

Client servicing

Communication

Numerical aptitude

Education

Bachelor's degree in Business

Tools

MS Office

Job description

You're a relationship-driven leader who thrives on balancing business growth, operational excellence, and people development.

As a Deputy Branch Manager, you'll help lead a branch that delivers insurance solutions and exceptional service to clients while supporting a team in achieving meaningful business goals.

This role is ideal for someone who enjoys building partnerships, coaching teams, driving results, and creating a positive experience for both clients and colleagues. You'll play an important role in ensuring the branch operates efficiently while contributing to its overall profitability and long-term success.

What You Will Be Doing

• Lead and support the branch team in achieving business, service, and operational objectives.
• Build strong relationships with bank partners, clients, and insurance providers to expand business opportunities.
• Promote and present insurance solutions to existing and prospective clients.
• Monitor branch performance, production targets, account growth, and client retention.
• Oversee branch operations, ensuring timely processing of policies, renewals, and client requests.
• Help facilitate claims resolution and work closely with insurance partners to achieve fair outcomes for clients.
• Monitor receivables, remittances, and other branch-related financial processes.
• Coach, mentor, and develop team members to enhance performance and career growth.
• Identify operational improvements that can strengthen service delivery and efficiency.

What Success Looks Like

In this role, success means:

• Consistently meeting or exceeding branch business and income targets.
• Growing and maintaining strong client and partner relationships.
• Delivering excellent customer service and timely claims support.
• Ensuring smooth branch operations with high standards of accuracy and efficiency.
• Developing a motivated, high-performing team that is aligned with branch goals.
• Maintaining productive partnerships with insurance providers and internal stakeholders.
• Contributing to the overall profitability and growth of the business.

Qualifications

• Graduate of any four-year Business or related degree program.
• At least 5 years of experience in non-life insurance, preferably in underwriting, marketing, or account management.
• Proven experience leading and managing teams.
• Strong background in business development, relationship management, and client servicing.
• Excellent communication and interpersonal skills.
• Demonstrates integrity, professionalism, and sound business judgment.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Proficient in Microsoft Office applications and has strong numerical aptitude.

What You Can Expect Here

At Chinabank, you'll find more than just a leadership role.

• Opportunities to grow your career within a trusted and established institution.
• A collaborative, people-first environment where teamwork and support matter.
• Meaningful work that helps clients protect what matters most.
• Exposure to strategic partnerships, business development, and leadership opportunities.
• A culture that values integrity, accountability, and continuous learning.