Delivery Team Leader

Noventiq Philippines; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare insurance

Birthday leave

Annual bonus

Training opportunity

Company trip

Job summary

Noventiq Philippines invites you to join our Service Delivery team as Delivery Team Leader in Makati. You will lead a locally dispersed team to deliver technology projects on time, coordinate with global delivery centers and vendors, and drive customer satisfaction through proactive health checks and dashboards.

The role demands 3+ years as a Technical Leader, hands-on experience with Office 365/Azure/Multi-Cloud or Low Code platforms, strong communication, and a customer-first mindset.

Qualifications

• 3+ years of experience as a Technical Leader with project delivery and client relationship management.
• Experience with Office 365, Azure/Multi-Cloud or Low Code platform projects.
• Able to troubleshoot and own sophisticated operational issues.
• Provides strategic guidance in non-precedented situations and drives service enhancements.
• Strong communication skills to interact with internal teams and executives.

Responsibilities

• Lead a local dispersed team to deliver technology projects on time and within geographic scope.
• Monitor project health and client satisfaction and report status with dashboards.
• Collaborate with engineers, GDC, project managers, and HQ to deliver optimal outcomes.
• Coordinate with vendors for issues, fixes, and enhancements; support growth plans and hiring.
• Manage day-to-day operations and cross-functional partnerships (Sales/Presales).

Skills

Technical Leader

Client relationship management

Office 365/Azure

Multi-Cloud

Low Code

Troubleshooting

Strategic guidance

Communication

Job description

Job Description

Noventiq is hiring! About Us : Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.

Why Noventiq? Our success is driven by a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic M&A activities, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant footprint in regions with immense growth potential, including Latin America, EMEA, APAC, and a notable presence in India.

Your Opportunity : Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.

Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and be a part of a global organization where your contributions are valued and your potential is limitless. Join us today!

We’re looking for Delivery Team Leader to work for Noventiq Philippines . You’ll be a part of our Service Delivery team.

What You’ll Do

• Leading a team of local dispersed resources to deliver technology projects on time and geography for which they have responsibility.
• Participation in monitoring each of the health of the project. Managed the customer satisfaction index.
• Collaboration with team (another engineer, global delivery center, project managers, HQ colleagues) to deliver the best project to end customers.
• Ensures timely liaison with vendors regarding problems, fixes, and required enhancements.
• Participate the growth plan with management (new capability, skill & certification) and hiring. Mentor and help new engineers to achieve more than they thought possible.
• Responsible for operating, administering, and managing the day-to-day operations and driving partnerships with the cross-functional teams (Sales/Presales).
• Provide management updates, status reporting, and dashboards from a Delivery project and support health perspective to demonstrate progress and process maturity

Profile Requirements

• 3+ years of experience working as a Technical Leader with project delivery and client relationship management in a technology environment.
• Experience for Office 365, Azure/Multi-Cloud or Low Code platform Projects
• Troubleshoot and take ownership of sophisticated problems and resolve high-impacting operational issues
• Provides strategic guidance and advice in situations with no precedent and drives service enhancement efforts.
• Strong communication skills (verbal and written) must be able to communicate at business and technical levels with internal teams and executives, an absolute commitment to customer services.
• Availability for occasional off-hour work related to 24x7 up-time and availability of the product suite; willingness to support the team who has on-call coverage expectations.

What We Offer

• Working time: Mond-Fri, flexible working time, 4 days working in office
• Attractive salary, 13th salary, Annual Bonus, & Allowances for mobile, transportation, parking.
• Premium Healthcare insurance for employee and family
• Training Opportunity.
• Birthday paid day-off Birthday gift.
• Recognition program Referral program.
• Working device provided or reimbursement on personal device.
• Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
• KPI Review & Promotion.

Location: Makati - NQPHL, Makati, National Capital Region, Philippines