Delivery & Quality Operations Analyst (Remote, Night Shift)

Strategic Staffing Solutions; Makati; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

Strategic Staffing Solutions in Metro Manila is seeking a Business Analyst - Delivery & Quality Operations to bridge business needs and IT delivery in an Agile environment. You will manage requirements, coordinate testing, document processes, build dashboards, and support operations with a focus on quality and compliance.

The role emphasizes repeatable, standards-based activities across enterprise applications, with remote setup and occasional onsite visits, night shifts aligned to EST, and

Qualifications

• Experience creating requirements, process documentation, and test artifacts.
• Experience supporting enterprise applications in Agile delivery environments.
• Knowledge of testing methodologies and defect management is preferred.

Responsibilities

• Requirements Management: Gather, document, and maintain business requirements; maintain traceability; support backlog grooming and sprint planning.
• Testing & Quality Assurance: Develop and maintain UAT; log, track, and report defects using tools like Azure DevOps, Jira, or ALM; coordinate testing with business users and IT teams.
• Process Documentation & Knowledge Management: Create and maintain documentation; manage repositories and version control; document meeting notes and decisions.
• Reporting & Analytics: Develop operational reports and dashboards; track KPIs, project metrics, test metrics, and compliance reporting.
• Operational Support: Support production issues, conduct root cause analysis, assist release readiness and deployment; participate in Agile ceremonies and status reporting.

Skills

Requirements management

Testing coordination

Process documentation

Reporting & analytics

Agile collaboration

Stakeholder liaison

Tools

Azure DevOps

Jira

ALM

Power BI

ServiceNow

SAP

Oracle

Maximo

Visio

Job description

Strategic Staffing Solutions in Metro Manila is seeking a Business Analyst - Delivery & Quality Operations to bridge business needs and IT delivery in an Agile environment. You will manage requirements, coordinate testing, document processes, build dashboards, and support operations with a focus on quality and compliance.

The role emphasizes repeatable, standards-based activities across enterprise applications, with remote setup and occasional onsite visits, night shifts aligned to EST, and