Business Analyst

Strategic Staffing Solutions; Makati; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

Strategic Staffing Solutions in Metro Manila is seeking a Business Analyst - Delivery & Quality Operations to bridge business needs and IT delivery in an Agile environment. You will manage requirements, coordinate testing, document processes, build dashboards, and support operations with a focus on quality and compliance.

The role emphasizes repeatable, standards-based activities across enterprise applications, with remote setup and occasional onsite visits, night shifts aligned to EST, and

Qualifications

• Experience creating requirements, process documentation, and test artifacts.
• Experience supporting enterprise applications in Agile delivery environments.
• Knowledge of testing methodologies and defect management is preferred.

Responsibilities

• Requirements Management: Gather, document, and maintain business requirements; maintain traceability; support backlog grooming and sprint planning.
• Testing & Quality Assurance: Develop and maintain UAT; log, track, and report defects using tools like Azure DevOps, Jira, or ALM; coordinate testing with business users and IT teams.
• Process Documentation & Knowledge Management: Create and maintain documentation; manage repositories and version control; document meeting notes and decisions.
• Reporting & Analytics: Develop operational reports and dashboards; track KPIs, project metrics, test metrics, and compliance reporting.
• Operational Support: Support production issues, conduct root cause analysis, assist release readiness and deployment; participate in Agile ceremonies and status reporting.

Skills

Requirements management

Testing coordination

Process documentation

Reporting & analytics

Agile collaboration

Stakeholder liaison

Tools

Azure DevOps

Jira

ALM

Power BI

ServiceNow

SAP

Oracle

Maximo

Visio

Job description

Work Set-Up

Remote (once a month onsite if needed)

Schedule

Nightshift (EST)

JOB DESCRIPTION AND RESPONSIBILITIES

The Business Analyst - Delivery & Quality Operations supports enterprise applications through requirements management, testing coordination, process documentation, reporting, and operational support activities. The role serves as a liaison between business teams and IT delivery teams, ensuring business requirements are translated into quality solutions while maintaining compliance with established standards and processes.

This role is focused on requirements administration, testing support, process documentation, reporting, and business operations execution in a highly collaborative Agile environment. Responsibilities emphasize repeatable and standards-based activities that support enterprise application delivery and sustainment. This role reflects the types of activities found in the highest offshore-suitability positions, including QA, requirements management, reporting, and documentation support.

Key Responsibilities

• Requirements Management (25%)
  • Gather, document, and maintain business requirements.
  • Create and maintain:
  • Acceptance criteria
  • Maintain requirements traceability throughout the project lifecycle.
  • Support backlog grooming and sprint planning activities.
• Testing & Quality Assurance (30%)
  • Develop and maintain:
  • User acceptance testing (UAT)
  • Log, track, and report defects using tools such as Azure DevOps, Jira, or ALM.
  • Coordinate testing activities with business users and IT teams.
• Process Documentation & Knowledge Management (20%)
  • Create and maintain:
  • Manage document repositories and version control.
  • Document meeting notes, action items, and project decisions.
• Reporting & Analytics (15%)
  • Develop operational reports and dashboards.
  • Support ServiceNow, Power BI, SAP, Oracle, or enterprise reporting tools.
  • Track KPIs, project metrics, test metrics, and operational performance measures.
  • Support audit and compliance reporting.
• Operational Support (10%)
  • Support production issues and enhancements.
  • Conduct root cause analysis and impact assessments.
  • Support release readiness and deployment activities.
  • Participate in Agile ceremonies and status reporting.

Required Qualifications

Experience

• 3-7 years of Business Analysis, QA, Systems Analysis, or Application Support experience.
• Experience working in Agile delivery environments.
• Experience creating requirements, process documentation, and test artifacts.
• Experience supporting enterprise applications.

Technical Skills

• Experience with one or more of the following:
• SuccessFactors EC, ECP and Workforce Software.
• Experience with testing methodologies and defect management preferred.

Desired Qualifications

• Utility industry experience.
• Experience supporting SAP, Oracle, ServiceNow, Maximo, or enterprise financial systems.
• Experience with process mapping tools such as Visio.
• Experience creating dashboards and operational reporting.
• CBAP, PMI-PBA, Agile, Scrum, or ISTQB certifications preferred.