Delivery Operations Coordinator – Drive Deliveries & Customer Care

Manatal; Western Visayas; On-site; PHP 312,000 - 424,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Family/dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring an Operations Coordinator in Pasay for an onsite, dayshift role. The candidate will manage driver networks, publish jobs, handle inquiries, and maintain records to ensure timely deliveries.

Ideal applicants will have customer service experience, strong English skills, and the ability to multitask in a fast-paced environment. A bachelor's degree is required. Join a team focused on growth, collaboration, and reliable service.

Qualifications

• Bachelor's degree or higher.
• Experience in customer service/support.
• Strong time management and multitasking abilities.
• Excellent spoken and written English.
• Friendly, positive attitude and teamwork skills.

Responsibilities

• Group and assign jobs to drivers and ensure timely deliveries.
• Follow up with drivers and provide support for successful delivery.
• Publish jobs to attract drivers and grow the network.
• Conduct driver training to improve skills and knowledge.
• Make outbound calls to customers to update and address concerns.
• Respond to customer inquiries via email and other channels.
• Handle customer cases professionally with empathy.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions and complaints.
• Coordinate with colleagues to ensure timely delivery.
• Provide feedback on delivery and service efficiency.
• Ensure customer satisfaction and professional support.

Skills

Calm under pressure

English communication

Customer service experience

Computer literacy

Time management

Multitasking

Team player

Inbound/outbound calls

Education

Bachelor's degree or higher

Job description

MicroSourcing is hiring an Operations Coordinator in Pasay for an onsite, dayshift role. The candidate will manage driver networks, publish jobs, handle inquiries, and maintain records to ensure timely deliveries.

Ideal applicants will have customer service experience, strong English skills, and the ability to multitask in a fast-paced environment. A bachelor's degree is required. Join a team focused on growth, collaboration, and reliable service.