Operations Coordinator (Pooling)

MicroSourcing; Pasay; On-site; PHP 250,000 - 320,000; Full time

Job summary

MicroSourcing in Pasay is seeking an Operations Coordinator to organize driver assignments, monitor deliveries, and provide frontline customer support on a dayshift, onsite arrangement.

You will publish jobs to attract drivers, train drivers, handle inquiries, and keep detailed records of interactions. The role requires a Bachelor's degree, strong English, and the ability to multitask in a fast-paced environment.

Competitive rewards and career growth opportunities are offered.

Qualifications

• Ability to stay calm when customers are stressed or upset.
• Excellent speaking and writing English skills.
• Experience working with customer service/support.
• Comfortable using computers.
• Bachelor's degree or higher.
• Strong time management skills and ability to multitask.
• Friendly, positive attitude, and excellent teamwork skills.
• Experience in inbound, outbound calls and live chat.

Responsibilities

• Group and assign jobs to drivers while ensuring timely completion of deliveries.
• Follow up with drivers and provide necessary support for successful delivery.
• Publish jobs to attract drivers and expand the driver network.
• Conduct training for drivers to improve their skills and knowledge.
• Make outbound calls to customers to update them on delivery status and address concerns.
• Respond to customer inquiries via email and other communication channels.
• Handle customer cases and complaints positively, empathetically, and professionally.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues and other teams to ensure timely delivery.
• Provide feedback on the efficiency of the delivery and customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Customer service

English communication

Multitasking

Time management

Teamwork

Computer skills

Calm under pressure

Education

Bachelor's degree or higher

Job description

Operations Coordinator

Location: Two E-Com, Pasay

Work setup & shift: Onsite/Dayshift

Why join MicroSourcing?

• Competitive Rewards: Above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Flexible work arrangements.
• Career Growth: Opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Celebrate diversity and foster an inclusive culture.

Your Role

• Group and assign jobs to drivers while ensuring timely completion of deliveries.
• Follow up with drivers and provide necessary support for successful delivery.
• Publish jobs to attract drivers and expand the driver network.
• Conduct training for drivers to improve their skills and knowledge.
• Make outbound calls to customers to update them on delivery status and address concerns.
• Respond to customer inquiries via email and other communication channels.
• Handle customer cases and complaints positively, empathetically, and professionally.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues and other teams to ensure timely delivery.
• Provide feedback on the efficiency of the delivery and customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Ability to stay calm when customers are stressed or upset.
• Excellent speaking and writing English skills.
• Experience working with customer service/support.
• Comfortable using computers.
• Bachelor's degree or higher.
• Strong time management skills and ability to multitask.
• Friendly, positive attitude, and excellent teamwork skills.
• Experience in inbound, outbound calls and live chat.