Senior Delivery Lead: Strategic Client Delivery

Accenture Infrastructure and Capital Projects, LLC; Philippines; Hybrid; PHP 2,200,000 - 3,200,000; Full time

Job summary

Accenture Philippines is seeking a Delivery Lead Sr Manager to oversee multi‑client delivery programs within a hybrid work model. You will drive service delivery strategy, build client relationships, and manage teams across portfolios to meet project targets and SLAs.

You will mentor and supervise senior staff, shape risk management and continuous improvement plans, and coordinate with sales to support opportunities while maintaining Accenture’s standards of quality and client satisfaction.

Qualifications

• Standard SDL Profile.
• >12 years of relevant experience in Service Delivery.
• 10+ years of supervisory experience.

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities
• Build client relationships in collaboration with the Client Account Leadership team
• Lead the service delivery strategy across one or more client portfolios
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments
• Manage people engagement, recruiting and staffing to optimize delivery targets
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team’s reputation within Accenture, and damaging Accenture’s reputation, and may be escalated to a managing director
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

Skills

Service Delivery

People Management

Job description

Accenture Philippines is seeking a Delivery Lead Sr Manager to oversee multi‑client delivery programs within a hybrid work model. You will drive service delivery strategy, build client relationships, and manage teams across portfolios to meet project targets and SLAs.

You will mentor and supervise senior staff, shape risk management and continuous improvement plans, and coordinate with sales to support opportunities while maintaining Accenture’s standards of quality and client satisfaction.