Delivery Centre Leader — Hybrid Days, Philippines

TASQ Staffing Solutions; Makati; Hybrid; PHP 2,000,000 - 3,500,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Delivery Centre Leader based in Makati. The role will operate in a hybrid setup with a dayshift schedule, serving as the face of the company for local community engagement in HR, recruitment, and employee value propositions.

The Head of Delivery will drive the centre’s culture, align with global delivery standards, and collaborate with regional leaders to grow service offerings while ensuring compliant, high-quality delivery.

Qualifications

• 15+ years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
• Strong leadership track record managing large-scale, cross-functional teams across geographies.
• Experience hiring, engaging, and building culture within delivery organizations.

Responsibilities

• Serve as the face of the company in the Philippines for HR, recruitment, and employee value proposition initiatives.
• Drive Centres culture and ensure alignment with delivery standards and values.
• Establish the Philippines Centre as the employer of choice for delivery professionals.
• Integrate Philippines Centre operations into the broader company framework and ensure seamless service delivery.
• Collaborate with global/regional leaders to grow service offerings based on market needs.
• Drive strategic expansion, team scale-up, delivery excellence, and client-centric innovation.
• Oversee client transitions, solutioning, and project onboarding to the Centre.
• Represent the company in the Philippines in global and regional sales initiatives.
• Assess and escalate risks across delivery and support services.
• Implement Lean, First Pass Yield, and Continuous Improvement to drive delivery innovation.
• Maintain compliance with BCP and certifications like ISO/SOC through internal audits.

Skills

Leadership

Stakeholder management

People development

Change management

Process excellence

Education

MBA or equivalent

Job description

TASQ Staffing Solutions is seeking a Delivery Centre Leader based in Makati. The role will operate in a hybrid setup with a dayshift schedule, serving as the face of the company for local community engagement in HR, recruitment, and employee value propositions.

The Head of Delivery will drive the centre’s culture, align with global delivery standards, and collaborate with regional leaders to grow service offerings while ensuring compliant, high-quality delivery.