In-Office Collections Specialist – Debtor Recovery

Accenture PLC; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Accenture PLC in the Philippines is seeking a Collections Support Associate to join our on-site team in Quezon City. You will contact debtors by phone, negotiate payment plans, and work to reduce aging while maintaining client relationships and professional conduct.

The role emphasizes meeting targets, maintaining service levels, and contributing to management reports. Training is provided, and the position requires eligibility to live and work in the country.

Qualifications

• To leverage on Standard Voice Profile; no domain.
• With at least 6 months of work experience.
• Collections component to be upskilled internally or during training.

Responsibilities

• Contact by phone with debtors to arrange payments and resolve issues
• Capture accurate notes of discussions and send follow-up information
• Meet collection targets and SLAs
• Escalate issues per policy and provide high-quality dispute information
• Assist in preparing management reports and collections statistics

Skills

Standard Voice Profile

Job description

Accenture PLC in the Philippines is seeking a Collections Support Associate to join our on-site team in Quezon City. You will contact debtors by phone, negotiate payment plans, and work to reduce aging while maintaining client relationships and professional conduct.

The role emphasizes meeting targets, maintaining service levels, and contributing to management reports. Training is provided, and the position requires eligibility to live and work in the country.