Debt Collection Officer

MicroSourcing International; Quezon City; Hybrid; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Debt Collection Officer in Quezon City for a hybrid/Dayshift role. You will contact customers to discuss overdue balances, negotiate repayment plans, and tailor options within company policies.

You will maintain meticulous CRM records and coordinate with internal teams to resolve complex debt issues. The role requires strong communication, resilience, and adherence to compliance standards.

Qualifications

• Excellent communication and negotiation skills to persuade customers to pay.
• Strong ethics, regulatory compliance, and privacy awareness.
• Detail-oriented with accurate data entry and record-keeping.
• Resilience to maintain professionalism under pressure.
• Ability to meet arrears-reduction targets.

Responsibilities

• Contact customers by phone, email, and mail to discuss overdue balances.
• Negotiate feasible payment plans within company policies.
• Assess customer financials to tailor repayment options.
• Maintain CRM notes for audit trail.
• Monitor accounts to ensure repayment schedules are met.
• Escalate high-risk cases to Team Leader.
• Address inquiries and complaints professionally.
• Coordinate with Sales, Insurance, Income Support and external partners to resolve debt issues.

Skills

Communication

Negotiation

Ethics

Detail-Oriented

Resilience

Target-Driven

Tools

CRM

Collection Software

Job description

Discover your 100% YOU with MicroSourcing!

Position: Debt Collection Officer

Location: Eastwood, Libis, Quezon City

Work setup & shift: Hybrid | Dayshift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Contact customers via phone, email, and mail to discuss overdue accounts and recover outstanding balances.
• Negotiate feasible payment plans and resolve arrears while staying strictly within internal company policies.
• Evaluate customer financial situations to provide tailored repayment options that ensure long-term recovery.
• Maintain meticulous and detailed notes within the CRM to provide a clear audit trail of all customer interactions.
• Monitor assigned accounts continuously to ensure that agreed-upon repayment schedules are being maintained.
• Escalate high-risk or unresolved cases to the Team Leader when standard collection efforts are exhausted.
• Address customer inquiries and complaints with a professional, empathetic, and resolution-focused approach.
• Coordinate with internal teams (Sales, Insurance, Income Support) and external partners (Financiers, Agencies) to resolve complex debt issues.

What You Need

Non-negotiables

• Communication & Negotiation: Exceptional ability to handle difficult conversations calmly and persuade customers to commit to payment.
• Ethics & Compliance: Commitment to following regulatory and legal obligations, including privacy and ethical collection standards.
• Detail-Oriented: Strong record-keeping skills to ensure all data entry and account monitoring are 100% accurate.
• Resilience: Ability to maintain a high level of professionalism and sound judgment during challenging or confrontational interactions.
• Target-Driven: Demonstrated ability to work toward specific deadlines and arrears-reduction targets.

Preferred Skills/expertise

• Previous experience in Collections, Customer Service, or a Call Centre environment.
• Basic computer literacy and prior experience using CRM or specialized collection systems.
• Understanding of the Australian financial landscape or debt collection legislation is a significant plus.
• Strong problem-solving skills to identify the root cause of non-payment and provide creative solutions.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply