Collection Specialist

MicroSourcing; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Healthcare coverage on day one

Bonuses

Job summary

MicroSourcing in Cebu City seeks a Collections Specialist to contact clients and secure outstanding payments while preserving strong relationships. You will actively follow up with customers, issue periodic statements, and manage credits or RMAs as they arise.

A 4-year degree and US collection exposure are highly valued, with SAP B1 experience a plus. Onsite role with the opportunity to contribute to a high-volume receivables team, using standard ERP tools and maintaining meticulous AR records

Qualifications

• Must be fluent in both spoken and written English with clear communication.
• Experience collecting from US-based customers is required.
• Degree from a 4-year university is highly preferred.
• ERP exposure (SAP B1 or similar) is advantageous.

Responsibilities

• Contact clients to collect outstanding payments while maintaining trustful relationships.
• Follow up with assigned customers to ensure timely collections and account statements.
• Escalate issues promptly and process credits or RMAs as needed.
• Maintain accurate customer data and report AR aging periodically.

Skills

English fluency

US collection experience

Education

4-year university degree

Tools

SAP B1

Job description

Discover your 100% YOU with MicroSourcing!

Position: Collection Specialist

Location: Cebu City

Work setup & shift: Onsite

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Summary

The Collections Specialist is responsible to contact clients and collect outstanding payments, while striking a balance between maintaining trustful relationships and ensuring timely payments.

Responsibilities

Receivable Collection:

• Actively follow up with assigned customers base to ensure prompt collection
• Actively engage key customers by issuing periodic account statement
• Actively calling customers with overdue payments to secure the collection
• Promptly escalation when encountering issues
• Promptly process RMA/Credits, and address any emerging customer requirements
• Identify accounts for insurance claim or collection procedure

Customer Relationship Management

• Maintain customer database and ensure data accuracy
• Update account status records, and keep active log of collection efforts

Reporting

• Periodically review Account Receivable Aging Reports
• Report on collection activity and accounts receivable status

Other

• Other tasks assigned by supervisor

Qualifications

• Fluent in both oral and written English
• US customer collection experience is a MUST
• 4-year university degree highly preferred
• Prior SAP B1 or any other ERP system experience is a plus
• Basic accounting knowledge is preferred

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply