Collections Representative

MicroSourcing International; Manila; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing is hiring a Collections Representative for an onsite night shift in Eastwood, Quezon City. In this role you will review accounts, negotiate payment arrangements, and help resolve high-volume delinquencies for US-based clients.

You should have experience in financial services or collections, be fluent in English, and comfortable negotiating. The job emphasizes compliant practices, precise CRM record-keeping, and professional client communications.

Qualifications

• Experience in financial services, collections, or high-volume account resolution.
• Strong English fluency for live conversations with US-based clients and partners.
• Comfortable negotiating balances, payment scenarios, and settlement options.
• Willingness to communicate with clients by phone and email.

Responsibilities

• Communicate with creditors, debt buyers, law firms to resolve accounts.
• Negotiate payment arrangements and settlements within company guidelines.
• Review account balances and status before pursuing resolutions.
• Analyze account details to determine the most practical resolution strategy.
• Communicate with clients by phone and email regarding status and actions.
• Maintain detailed records in the CRM.
• Follow compliance standards and internal procedures.
• Work efficiently in a high-volume environment.

Skills

Collections experience

Account servicing

Negotiation

Clear communication

Tools

CRM software

Job description

Discover your 100% YOU with MicroSourcing!

Position: Collections Representative

Work setup: Onsite | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

This role is ideal for a candidate with experience in financial services, collections, account servicing, or other high-volume account resolution environments. While direct debt settlement experience is a plus, it is not required. We are looking for someone who is comfortable reviewing account details, working with balances and payment scenarios, and communicating confidently in negotiation-oriented conversations.

Strong English fluency is required, including clear and professional spoken communication that is easily understood in live conversations with U.S.-based clients, creditors, collection agencies, and law firms. This role also requires the ability and willingness to communicate directly with clients when needed by phone and email.

This is an in-office position. This role may involve both account negotiation and direct client communication as business needs require

What You’ll Do

• Communicate with creditors, collection agencies, law firms, and debt buyers to resolve client accounts.
• Negotiate payment arrangements and settlement outcomes within company guidelines.
• Review account balances, client funding, and account status before pursuing resolution options.
• Analyze account details and determine the most practical resolution strategy.
• Communicate directly with clients when needed by phone and email regarding account status, settlement options, required actions, or follow-up items.
• Handle client-facing conversations professionally, clearly, and confidently.
• Maintain accurate and detailed records of all calls, negotiations, client communications, and outcomes in the CRM.
• Follow compliance standards, internal procedures, and performance expectations.
• Work efficiently in a high-volume environment while staying organized and detail-oriented.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply