Collection Specialist

MicroSourcing; Philippines; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Pasay City, Philippines is seeking a Collection Specialist to manage US-based receivables from assigned accounts, contacting clients by phone and email to secure payments while preserving relationships.

This onsite night-shift role requires experience with US collections, strong English communication, and familiarity with SAP B1 or similar ERP systems. The team values collaboration, growth, and entrepreneurial spirit.

Qualifications

• US-based receivables collection experience is required.
• Bachelor's degree in business, finance, or accounting preferred.
• Strong English communication and familiarity with ERP systems.

Responsibilities

• Initiate proactive contact with client accounts via phone and email to collect overdue balances while maintaining relationships.
• Process RMAs, issue credit adjustments, and escalate high-risk accounts for further action.
• Maintain accurate records of interactions and monitor AR aging reports for leadership.
• Support ad hoc financial tasks as assigned by the Financial Controller or supervisors.

Skills

US Collections Expertise

Communication Skills

Education

4-year university degree (Business/Finance/Accounting)

Tools

SAP Business One (SAP B1)

Job description

Discover your 100% YOU with MicroSourcing!

Position: Collection Specialist

Location: Mall of Asia Complex, Pasay City

Work Setup & Shift: Onsite | Night Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Responsibilities

• Active Receivables Collection: Initiate proactive contact with assigned client accounts via phone and email to collect overdue balances, issue periodic account statements, and secure timely payments while maintaining positive customer relationships.


• Account Resolution & Escalations: Promptly process RMAs, issue credit adjustments, resolve client payment issues, and elevate high-risk or non-responsive accounts for insurance claims or formal collection procedures.


• Customer Data Management: Maintain a high level of database accuracy by continuously updating account statuses and logging detailed records of all collection interactions.


• AR Reporting & Monitoring: Conduct regular reviews of Accounts Receivable (AR) Aging Reports and compile periodic activity reports detailing collection metrics and AR performance for leadership.


• Ad Hoc Financial Tasks: Perform related administrative and financial duties as assigned by the Financial Controller or department supervisors.

Qualifications

• US Collections Expertise: Proven experience in US B2B/B2C receivables collection is REQUIRED.


• Education: A 4-year university degree (preferably in Business, Finance, or Accounting) is highly preferred.


• System Proficiency: Hands-on experience with SAP Business One (SAP B1) or other major enterprise ERP systems is a strong advantage.


• Accounting & Financial Literacy: Sound understanding of basic accounting principles and AR aging concepts.


• Communication Skills: Exceptional oral and written English communication skills suitable for managing sensitive financial negotiations with US-based clients.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply