Deal Operations Specialist, CPaaS

8x8; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

8x8 is seeking a Deal Operations Specialist to ensure post-sales readiness, validate contracts, and coordinate with Sales, Finance, Legal, Product and Customer Success. You will manage onboarding, API integration, and cross-functional handoffs to translate signed deals into in-service experiences.

Responsibilities include order processing, data integrity across CRM and billing, and supporting revenue recognition rules.

Qualifications

• Bachelor’s degree required.
• Experience in deal ops, order management, or revenue ops.
• SaaS or telecom experience a plus.

Responsibilities

• Onboard customers and assist API integration for 8x8 CPaaS solutions.
• Review contracts for accuracy, pricing, terms, and configurations.
• Enter orders and costing data; ensure data integrity across systems.

Skills

Detail-oriented

Process-minded

Analytical thinker

Organizational excellence

Tech-savvy

RESTful APIs

SQL

Unix

Education

Bachelor's degree

Tools

JIRA

Zendesk

Billing system

CRM

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.The Deal Operations Specialist is responsible for ensuring that closed deals are accurately and efficiently executed across internal systems, enabling seamless customer onboarding and revenue recognition. This role focuses on the post-sales phase, acting as the bridge between Sales, Finance, Legal, Product, and Customer Success. This position will be accountable for order validation, contract accuracy, system updates, and cross-functional coordination to make sure every deal translates from “signed” to “in service” without friction.Key ResponsibilitiesClient Onboarding and API IntegrationAssist new customers with deploying 8x8 CPaaS Solutions.Customize and integrate CPaaS products into customer applications and workflows.Provide support for API integrations, ensuring smooth implementation and resolving technical challenges.Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.Deal Execution & ValidationReview signed contracts to ensure accuracy, completeness, and compliance with policies.Validate pricing, terms, and product configurations before order entry.Manage approvals or escalations for non-standard terms as needed.Order Processing & SystemsEnter and manage orders and costing uploads in internal systems.Maintain data integrity across quoting, CRM, billing, and provisioning platforms.Partner with Finance to ensure deals align with revenue recognition rules.Cross-Functional HandoffEnsure all necessary deal documentation is available and accessible to downstream teams.Act as the main point of contact for internal stakeholders on post-sales deal questions.Process & GovernanceIdentify inefficiencies in the post-sales workflow and propose automation or process improvements.Create internal resources and document best practices to streamline future implementation efforts.Contribute to standard operating procedures, playbooks, and training for deal operations.Track and monitor deal cycle KPIs such as order processing time, error rates, and backlog.Support for Business GrowthAssist with product launches and pricing changes to ensure operational readiness.Provide feedback to Product, Sales Ops, and Finance on recurring deal execution challenges.Support compliance audits and internal reporting requirements.QualificationsExperience & KnowledgeBachelor’s degree.Experience in Deal Operations, Order Management, Revenue Operations, or a related post-sales function (CPaaS, SaaS, or telecom experience preferred) is a plus.Proficiency with JIRA/Zendesk and order management/billing systems.Understanding of SaaS/usage-based billing and revenue recognition principles.Skills & CompetenciesDetail-oriented: Strong eye for accuracy; able to spot discrepancies in contracts, pricing, and data.Process-minded: Skilled at following structured workflows while suggesting improvements where needed.Analytical thinker: Able to troubleshoot problems, simplify complexity, and connect the dots across systems.Organizational excellence: Can manage multiple deals simultaneously without missing deadlines.Tech-savvy: Comfortable navigating CRM, billing, and workflow tools.Proficiency in RESTful APIs, webhooks, basic SQL and Unix skills is preferred.Character & Personality TraitsReliable & accountable: Takes ownership of tasks from start to finish.Collaborative: Thrives in cross-functional teamwork and communicates clearly with different stakeholders.Calm under pressure: Handles high volumes, deadlines, and escalations with composure.Proactive: Anticipates issues before they arise and takes initiative to resolve them.Customer-focused: Keeps the end-customer experience in mind when ensuring deals flow smoothly.Ethical & trustworthy: Maintains high integrity in handling contracts, financials, and compliance requirements.Continuous learner: Open to feedback and eager to grow in a fast-evolving CPaaS environment.Work Schedule & LocationShift: APAC Business HoursSetup: HybridLocation: BGC, Taguig City#LI-JL18x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English and Español.View the Right to Work Poster in English and Español.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [e-mail] (Include “Reasonable Accommodation” in the subject line)Our Job Applicant Privacy Notice can be found here.Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.