DE034139-Customer Service Associate

Accenture in the Philippines; Muntinlupa; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Zusammenfassung

Accenture in the Philippines is seeking a Customer Service Associate (JR SAM) for a Return to Office setup in Muntinlupa. You’ll work with clients to grow and retain their business by presenting solutions, negotiating contracts, and driving measurable value.

Requirements include at least 6 months of relevant experience, a voice-driven profile, and openness to handling various accounts. Night shift, weekends off, and axis location in Muntinlupa are noted.

Qualifikationen

• Voice profile required for communication-driven role.
• At least 6 months of relevant experience.
• Sales experience is an advantage for upsell opportunities.
• Open to handling any accounts as assigned.

Aufgaben

• Conduct outbound calls to current accounts.
• Identify and close upsell/expansion opportunities.
• Deliver product demos and business cases.
• Lead contract negotiations and account rewrites.
• Collaborate with Sales, Solutions Desk, Implementation, Deployment.
• Manage strategic email campaigns with Marketing.
• Maintain pipeline visibility and accurate forecasting.

Kenntnisse

Voice Profile

6 months exp

Sales experience

Open to any accounts

Jobbeschreibung

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
• POSITION TITLE: Customer Service Associate
• WORK SETUP: Return to Office
• OVERALL PURPOSE: As a JR SAM, you’ll work closely with clients to grow and retain their business — introducing new products/features (devices, video, asset tracking), presenting solutions, negotiating contracts, and driving measurable value.
• RESPONSIBILITIES:
  • Conduct outbound calls to current accounts
  • Identify and close upsell/expansion opportunities
  • Deliver product demos and business cases
  • Lead contract negotiations and account rewrites
  • Collaborate with Sales, Solutions Desk, Implementation, Deployment
  • Manage strategic email campaigns with Marketing
  • Maintain pipeline visibility and accurate forecasting
• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:

• Voice Profile
• At least 6 months of relevant experience
• Sales experience is an advantage
• Open to any accounts