DE033512-Inbound Sales Representative Associate

Accenture in the Philippines; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Accenture in the Philippines is seeking an Inbound Sales Representative Associate to resolve customer inquiries using CRM and order data. This role emphasizes ownership, clear communication, and efficient information gathering. You will work in rotation shifts at Cebu Cyberzone Building, Tower 1, and must have right to live and work in the country.

Six months of voice experience preferred. This position requires strong grammar, problem solving, and the ability to summarize conversations and

Qualifications

• At least 6 months of voice/customer service experience.
• Strong grammar and communication skills.

Responsibilities

• Provide resolution to customers using CRM/mainframe and purchase orders.
• Gather and verify customer information, educate the customer, and document interactions.
• Summarize conversations and present solutions to add value on calls.
• Access internal systems to retrieve data for reports and updates.

Skills

Voice experience

Voice proficiency B2

Grammar and clarity

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Inbound Sales Representative Associate

WORK SETUP: RTO

OVERALL PURPOSE: RESPONSIBILITIES: Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project

OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Cebu, Cyberzone Building, Tower 1

SKILLS AND QUALIFICATIONS:

• -Standard Voice Profile
• -With at least 6 months of voice experience
• -No domain skills required Voice Proficiency - B2