DE034122-Delivery Lead Assoc Director

8004 Accenture Inc Company; Mandaluyong; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Accenture is seeking a Delivery Lead Associate Director in Mandaluyong, Philippines, for return-to-office operations. You will own overall delivery of WFM, agent performance, and reporting, leading large teams and coordinating cross-functional partners.

The role requires senior-level experience in workforce management, leadership, and industry knowledge, with a track record of delivering complex programs on time and with quality in a fast-paced global services environment.

Qualifications

• Minimum 12 years of industry experience.
• At least 10 years of leadership/managerial experience.
• 5–8 years domain experience in Workforce Management.

Responsibilities

• Oversee the delivery of WFM, agent performance and reporting functions.

Skills

Workforce Management

Leadership

Industry experience

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Delivery Lead Assoc Director

WORK SETUP: Return to Office

RESPONSIBILITIES:

• Responsible for Overall Delivery of WFM, Agent Performance and Reporting Functions

OTHERS:

Project Shift Schedule: Rotation Project Rest Day: Weekends Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

• At least 12 years industry experience
• At least 10 years leadership/managerial experience
• At least 5-8 years domain experience (Workforce Management)

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive.

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