DE033892-Workforce Services Specialist

8003 Accenture Inc Company; Taguig; On-site; PHP 600,000 - 840,000; Full time

Job summary

Accenture in Taguig is seeking a Workforce Services Specialist to drive profitability through strategic resource planning and real-time scheduling. The role requires seasoned supervision and aligns day-to-day operations with client service levels in a Return to Office setup.

The position emphasizes intraday analysis, adherence tracking, and a focus on reducing costs while enhancing employee and client satisfaction. Night shift schedules and weekends off are noted for project teams.

Qualifications

• At least 5 years relevant work experience; 3 years supervisory.

Responsibilities

• Coordinate and guide Intraday Teams to ensure focus on profitability, resource planning, schedule adjustments, real-time service issues, and reporting details.
• Drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
• Assess service levels and manage staffing, scheduling and Real-Time Adherence solutions to maintain high client satisfaction.
• Improve employee satisfaction through adherence and compliance tracking and optimize utilization for profitability.
• Manage internal and external audits with processes and controls.
• Develop resources under their span.

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Workforce Services Specialist

WORK SETUP

Return to Office

RESPONSIBILITIES

• Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.
• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
• This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.
• This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.
• Manages internal and external audit with processes and controls.
• Responsible for the development of resources under his/her span

OTHERS

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• At least 5 years relevant work experience; 3 years supervisory

ABOUT ACCENTURE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

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