DE033142-Customer Service Associate

8004 Accenture Inc Company; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in Quezon City, Philippines. This role focuses on data gathering, KYC checks, and enhanced due diligence to support compliance and client services.

You will work in a Return to Office setup, joining a team that emphasizes accuracy, empathy, and effective problem solving. Candidates should have at least 6 months of customer service experience and strong written and verbal communication skills.

Qualifications

• Standard Customer Service profile; no domain.
• At least 6 months of working experience.

Responsibilities

• Data gathering and analysis of gathered data.
• KYC checks and Enhanced Due Diligence.
• PEP screening and adverse media checks.
• Maintain confidentiality and comply with privacy laws.

Skills

Customer service

Communication

Problem solving

Data privacy

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Customer Service Associate

WORK SETUP: Return to Office

OVERALL PURPOSE

• Perform detailed data gathering and analyze the gathered data
• Responsible for ensuring KYC checks and completing Enhanced Due Diligence
• Conducting PEPs (Politically Exposed Persons) screening and adverse media checks
• Compliance with regulations and attainment of client

RESPONSIBILITIES

Customer Service Mindset

All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide positive customer experience.

Communication Skills

Excellent written and verbal communication skills are crucial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution.

Problem Solving Skills

The ability to quickly identify problems and provide effective solutions is vital. This requires a combination of analytical thinking and creativity.

Confidential and Data Privacy

Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations.

OTHERS

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• Standard Customer Service profile; no domain
• With at least 6 months of working experience

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture