DE033639-Order to Cash Ops Manager

Accenture; Philippines; On-site; PHP 1,400,000 - 2,000,000; Full time

Job summary

Accenture is seeking an Order to Cash Ops Manager to lead design, standardization, and continuous improvement of end-to-end order management processes across the global supply chain. The role emphasizes collaboration with cross-functional teams and driving transformation initiatives across regions.

The position requires strong process ownership, ability to simplify and automate workflows, and expertise in SAP S/4HANA and Power BI for reporting. Returning to office with night shift is noted.

Qualifications

• Own and continuously improve global order management processes across regions and segments.
• Identify opportunities to simplify, standardize, and automate workflows to improve efficiency and reduce operational complexity.
• Drive implementation of scalable solutions aligned with digital supply chain transformation initiatives (e.g., automation, AI, SAP enhancements).

Responsibilities

• Partner with cross-functional teams to ensure seamless process execution across regions.
• Build strong relationships with global stakeholders to align priorities and drive outcomes.
• Foster an inclusive environment that encourages feedback and continuous improvement.
• Lead root-cause analysis and implement sustainable solutions for order confirmation, fulfillment, and accuracy.

Skills

Process ownership

Process simplification

Collaboration

Problem solving

Documentation

Project management

Communication

Adaptability

Tools

SAP S/4HANA

Power BI

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Order to Cash Ops Manager

WORK SETUP

Return to Office

OVERALL PURPOSE

The Global Process Owner (GPO) for Order Management is responsible for driving the design, standardization, and continuous improvement of end-to-end order management processes across Microsoft’s global supply chain.

RESPONSIBILITIES

• Functional & Technical Expertise
  • Strong end-to-end knowledge of Order Management within Microsoft Supply Chain (including order intake, confirmation, fulfillment, and exception management)
  • Experience with SAP S/4HANA, reporting tools (e.g., Power BI), and supply chain systems
  • Proven track record in process improvement, automation, and global process standardization
• Core Competencies
  • Collaboration: Exceptional ability to work across global, cross-functional teams
  • Process Simplification: Strong mindset for identifying and eliminating complexity
  • Problem Solving: Ability to articulate issues, analyze root causes, and implement solutions
  • Documentation: Excellent skills in creating structured, clear, and scalable documentation
  • Project Management: Demonstrated ability to manage multiple initiatives and deliver outcomes
  • Communication: Strong executive presence with the ability to adjust messaging for different audiences
  • Adaptability: Open to feedback, new ideas, and evolving business requirements
• Success Measures
  • Improved process efficiency and reduced complexity across order management workflows
  • Increased global alignment and standardization of processes
  • Measurable improvement in order-related KPIs (e.g., reduced unconfirmed orders, improved SLA adherence)
  • Successful delivery of transformation initiatives and adoption across regions
  • Positive stakeholder feedback on collaboration, communication, and process clarity

OTHERS

• Project Shift Schedule: Night ShiftProject Rest Day: Weekends OffProject/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS

1. 1. Process Ownership & Simplification

   • Own and continuously improve global order management processes across all regions and segments
   • Identify opportunities to simplify, standardize, and automate workflows to improve efficiency and reduce operational complexity
   • Drive implementation of scalable solutions aligned with digital supply chain transformation initiatives (e.g., automation, AI, SAP enhancements)

2. 2. Collaboration & Stakeholder Engagement

   • Partner effectively with cross-functional teams (Channel Management, Planning, Logistics, Finance, and Sales) to ensure seamless process execution
   • Build strong relationships across regional teams and global stakeholders to align priorities and drive collective outcomes
   • Foster an inclusive, open environment that encourages diverse perspectives, feedback, and continuous improvement

3. 3. Problem Identification & Solutioning

   • Proactively identify process gaps, inefficiencies, and recurring operational issues within order management flows
   • Clearly articulate problem statements supported by data and operational insights
   • Lead root-cause analysis and implement sustainable solutions to improve order confirmation, fulfillment, and accuracy
   • Drive escalation management and resolution of critical order-related issues impacting business performance

4. 4. Documentation & Knowledge Management

   • Develop and maintain comprehensive process documentation (SOPs, process maps, playbooks, and training materials)
   • Ensure global alignment and version

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.