DE033639-Order to Cash Ops Manager

Accenture in the Philippines; Quezon City; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Accenture in the Philippines is seeking a seasoned Order to Cash Ops Manager to drive end-to-end order management across global supply chain, delivering standardization and continuous improvement.

The role requires strong SAP S/4HANA experience, Power BI proficiency, and collaboration with cross-functional teams. On-site at Quezon Gateway Tower 2 with a Return to Office setup in the Philippines.

Qualifications

• Experience with SAP S/4HANA, reporting tools (Power BI), and supply chain systems.
• End-to-end knowledge of order management within global supply chain.
• Proven track record in process improvement, automation, and standardization.

Responsibilities

• Own end-to-end order management processes across regions and segments.
• Drive standardization and automation of workflows.
• Collaborate with cross-functional teams to ensure seamless process execution.
• Develop and maintain comprehensive process documentation (SOPs, maps, playbooks).
• Lead initiatives to improve order confirmation, fulfillment, and accuracy.

Skills

Order management

Process improvement

Cross-functional collaboration

Documentation

Project management

Communication

Adaptability

Tools

SAP S/4HANA

Power BI

ERP systems

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Global Process Owner (GPO) for Order Management is responsible for driving the design, standardization, and continuous improvement of end-to-end order management processes across Microsoft’s global supply chain.

RESPONSIBILITIES: Functional & Technical Expertise

• Strong end-to-end knowledge of Order Management within Microsoft Supply Chain (including order intake, confirmation, fulfillment, and exception management)
• Experience with SAP S/4HANA, reporting tools (e.g., Power BI), and supply chain systems
• Proven track record in process improvement, automation, and global process standardization

Core Competencies

• Collaboration: Exceptional ability to work across global, cross-functional teams
• Process Simplification: Strong mindset for identifying and eliminating complexity
• Problem Solving: Ability to articulate issues, analyze root causes, and implement solutions
• Documentation: Excellent skills in creating structured, clear, and scalable documentation
• Project Management: Demonstrated ability to manage multiple initiatives and deliver outcomes
• Communication: Strong executive presence with the ability to adjust messaging for different audiences
• Adaptability: Open to feedback, new ideas, and evolving business requirements

Success Measures

• Improved process efficiency and reduced complexity across order management workflows
• Increased global alignment and standardization of processes
• Measurable improvement in order-related KPIs (e.g., reduced unconfirmed orders, improved SLA adherence)
• Successful delivery of transformation initiatives and adoption across regions
• Positive stakeholder feedback on collaboration, communication, and process clarity

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:

1. Process Ownership & Simplification

• Own and continuously improve global order management processes across all regions and segments
• Identify opportunities to simplify, standardize, and automate workflows to improve efficiency and reduce operational complexity
• Drive implementation of scalable solutions aligned with digital supply chain transformation initiatives (e.g., automation, AI, SAP enhancements)

2. Collaboration & Stakeholder Engagement

• Partner effectively with cross-functional teams (Channel Management, Planning, Logistics, Finance, and Sales) to ensure seamless process execution
• Build strong relationships across regional teams and global stakeholders to align priorities and drive collective outcomes
• Foster an inclusive, open environment that encourages diverse perspectives, feedback, and continuous improvement

3. Problem Identification & Solutioning

• Proactively identify process gaps, inefficiencies, and recurring operational issues within order management flows
• Clearly articulate problem statements supported by data and operational insights
• Lead root-cause analysis and implement sustainable solutions to improve order confirmation, fulfillment, and accuracy
• Drive escalation management and resolution of critical order-related issues impacting business performance

4. Documentation & Knowledge Management

• Develop and maintain comprehensive process documentation (SOPs, process maps, playbooks, and training materials)
• Ensure global alignment and version