DE033639-Order To Cash Ops Manager

Accenture in the Philippines; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Accenture in the Philippines is seeking an Order to Cash Operations Manager to lead global order management improvements within our client’s supply chain. You will drive end-to-end process design, standardization, and automation across regions, partnering with Channel Management, Planning, Logistics, Finance, and Sales to ensure seamless execution.

The role requires strong SAP S/4HANA and Power BI experience, plus a proven ability to manage multiple initiatives and deliver measurable outcomes.

Qualifications

• Extensive experience in global order management across regions.
• Strong collaboration across cross-functional teams.
• Proven track record in standardizing and automating workflows.

Responsibilities

• Own and continuously improve global order management processes across regions.
• Identify opportunities to simplify, standardize, and automate workflows to improve efficiency.
• Drive implementation of scalable solutions aligned with digital supply chain transformation initiatives (e.g., automation, SAP enhancements).
• Partner with cross-functional teams to ensure seamless process execution and drive outcomes.
• Develop comprehensive process documentation (SOPs, process maps, playbooks, training materials).

Skills

Order management expertise

Cross-functional collaboration

Process improvement

Documentation

Tools

SAP S/4HANA

Power BI

Job description

Job Description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Global Process Owner (GPO) for Order Management is responsible for driving the design, standardization, and continuous improvement of end-to-end order management processes across Microsoft’s global supply chain. RESPONSIBILITIES: Functional & Technical Expertise
• Strong end-to-end knowledge of Order Management within Microsoft Supply Chain (including order intake, confirmation, fulfillment, and exception management)
• Experience with SAP S/4HANA, reporting tools (e.g., Power BI), and supply chain systems
• Proven track record in process improvement, automation, and global process standardization Core Competencies
• Collaboration: Exceptional ability to work across global, cross-functional teams
• Process Simplification: Strong mindset for identifying and eliminating complexity
• Problem Solving: Ability to articulate issues, analyze root causes, and implement solutions
• Documentation: Excellent skills in creating structured, clear, and scalable documentation
• Project Management: Demonstrated ability to manage multiple initiatives and deliver outcomes
• Communication: Strong executive presence with the ability to adjust messaging for different audiences
• Adaptability: Open to feedback, new ideas, and evolving business requirements Success Measures
• Improved process efficiency and reduced complexity across order management workflows
• Increased global alignment and standardization of processes
• Measurable improvement in order-related KPIs (e.g., reduced unconfirmed orders, improved SLA adherence)
• Successful delivery of transformation initiatives and adoption across regions
• Positive stakeholder feedback on collaboration, communication, and process clarity OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS

• Own and continuously improve global order management processes across all regions and segments
• Identify opportunities to simplify, standardize, and automate workflows to improve efficiency and reduce operational complexity
• Drive implementation of scalable solutions aligned with digital supply chain transformation initiatives (e.g., automation, AI, SAP enhancements) 2. Collaboration & Stakeholder Engagement
• Partner effectively with cross-functional teams (Channel Management, Planning, Logistics, Finance, and Sales) to ensure seamless process execution
• Build strong relationships across regional teams and global stakeholders to align priorities and drive collective outcomes
• Foster an inclusive, open environment that encourages diverse perspectives, feedback, and continuous improvement 3. Problem Identification & Solutioning
• Proactively identify process gaps, inefficiencies, and recurring operational issues within order management flows
• Clearly articulate problem statements supported by data and operational insights
• Lead root-cause analysis and implement sustainable solutions to improve order confirmation, fulfillment, and accuracy
• Drive escalation management and resolution of critical order-related issues impacting business performance 4. Documentation & Knowledge Management
• Develop and maintain comprehensive process documentation (SOPs, process maps, playbooks, and training materials)
• Ensure global alignment and version