DE033174-Customer Service New Associate

8004 Accenture Inc Company; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Accenture Philippines is seeking a Customer Service New Associate to join our team in Quezon City. The role emphasizes a customer-first mindset, strong communication, and problem-solving to help users resolve issues efficiently. This is a return-to-office position with shift rotations and a focus on privacy and data protection.

As an entry-level role, no prior experience is required for CL 13s. The team operates from Gateway Tower 2 in Quezon City, supporting diverse client needs with a focus on

Qualifications

• No prior experience required for CL 13s.
• Standard Customer Service profile; entry-level role.

Responsibilities

• Maintain a customer-first approach in all interactions to provide a positive experience.
• Exhibit excellent written and verbal communication; explain solutions clearly and listen to user needs.
• Identify problems quickly and offer effective solutions.
• Respect user privacy and maintain confidentiality of sensitive information in compliance with regulations.
• Rotation project shifts; location in Quezon City, Gateway Tower 2.

Skills

Customer service

Communication

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service New Associate

WORK SETUP

Return to Office

RESPONSIBILITIES

• Customer Service Mindset: All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide a positive customer experience.
• Communication Skills: Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution.
• Problem Solving Skills: The ability to quickly identify problems and provide effective solution is vital. This requires a combination of analytical thinking and creativity.
• Confidential and Data Privacy: Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations.
• OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon City, Gateway Tower 2

SKILL AND QUALIFICATIONS

• Standard Customer Service profile; no domain
• No experience required for CL 13s

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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