DE033435-Delivery Lead Manager

Accenture in the Philippines; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Operations Associate Manager to interpret business objectives and execute operational practices within a hybrid work setup in Quezon City. The role requires reviewing incoming work for clarity and providing clear directions, while overseeing team performance and client obligations under service agreements.

The ideal candidate will have extensive service delivery experience and strong leadership capabilities to develop teams, manage budgets, and

Qualifications

• At least 8-12 years of relevant experience in Service Delivery.
• At least 5 years leadership experience.

Responsibilities

• Perform data entry and other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions regarding daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities for team members.
• Ensure the quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met in accordance with service agreements.
• Serve as a subject matter expert and primary point of contact for senior clients.
• Address complex issues and implement effective resolutions.
• Identify and implement opportunities for team improvement.
• Direct work activities within budget guidelines.
• Collaborate with project managers on large-scale projects.
• Analyze quality audit results and develop process improvement initiatives.
• Provide operational statistics and elevate issues as needed.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives.

Skills

Service Delivery

Leadership

Data analysis

Project coordination

Client management

Job description

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Associate Manager WORK SETUP: Hybrid OVERALL PURPOSE: Interpret business objectives and execute operational practices. Review incoming work for clarity and provide clear directions.

RESPONSIBILITIES

• Perform data entry and other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions regarding daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities for team members.
• Ensure the quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met in accordance with service agreements.
• Serve as a subject matter expert and primary point of contact for senior clients.
• Address complex issues and implement effective resolutions.
• Identify and implement opportunities for team improvement.
• Direct work activities within budget guidelines.
• Collaborate with project managers on large-scale projects.
• Analyze quality audit results and develop process improvement initiatives.
• Provide operational statistics and elevate issues as needed.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILLS AND QUALIFICATIONS

Standard Service Delivery Profile At least 8-12 years of relevant experience in Service Delivery At least 5 years leadership experience

Requirements: