DE031278-Delivery Lead Manager

Accenture in the Philippines; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Lead Manager to oversee service delivery across client portfolios, drive performance improvements, and manage staffing and engagements. The role requires leading teams to meet targets and maintaining client relationships within a Return to Office setup.

The position entails coordinating with leadership to address issues, ensure compliance with SLAs, and drive continuous improvement across multi-team delivery efforts.

Qualifications

• 8–12 years relevant work experience in PTP.
• 5–10 years supervisory experience.

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture's full capabilities.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people's engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.

Job description

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Delivery Lead Manager

WORK SETUP: Return to Office

RESPONSIBILITIES

• Support sales opportunities and delivery of the solution by leveraging Accenture's full capabilities. Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people's engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• At least 8 to 12 years relevant work experience in PTP; 5 to 10 years supervisory experience