DE033160-Delivery Lead Sr Manager

Accenture in the Philippines; Mandaluyong; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Accenture in the Philippines seeks a Delivery Lead Sr Manager to oversee end-to-end service delivery, mobilizing resources and guiding teams across client portfolios. The role drives delivery quality, aligns with business goals and fosters strong client relationships while ensuring efficient operations.

The position emphasizes people management, strategic planning and achievement of targets with a focus on returning to the office at Mandaluyong location.

Qualifications

• Standard Service Delivery Profile.
• >12 years of relevant experience in Service Delivery.
• 10+ years of supervisory experience.

Responsibilities

• Mobilize appropriate resources.
• Support sales opportunities and ensure feasibility and delivery of the solution.
• Improve client and customer relationships with leadership.
• Plan, deliver and execute project(s) and program(s).
• Ensure delivery work across clients/portfolios and lead service delivery strategy.
• Address performance issues and implement continuous improvement.
• Implement standard SLA commitments and other metrics.
• Manage recruiting, staffing and capacity of service delivery staff to optimize costs and delivery targets.

Skills

Service Delivery

Leadership

Client Management

Resource Planning

Job description

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Delivery Lead Sr Manager

WORK SETUP: Return to Office

OVERALL PURPOSE: Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

RESPONSIBILITIES

• Mobilize appropriate resources
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership
• Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

OTHERS

• Project Shift Schedule: Rotation
• Project Rest Day: Rotation
• Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS

• Standard Service Delivery Profile
• >12 years of relevant experience in Service Delivery
• 10+ years of supervisory experience