DE033333-Delivery Lead Sr Manager

Accenture in the Philippines; Philippines; Hybrid; PHP 3,000,000 - 6,000,000; Full time

Job summary

Accenture in the Philippines seeks a Delivery Lead Senior Manager for a Hybrid role. You will lead service delivery across one or more client portfolios, build strong client relationships with the Account Leadership team, and drive delivery strategy to meet targets and SLAs.

You will oversee staffing, engagement, and performance improvement initiatives while supporting sales opportunities and coordinating risk mitigation across teams and projects.

Qualifications

• Standard SDL Profile.
• 12+ years of relevant experience in Service Delivery.
• 10+ years of supervisory experience.

Responsibilities

• Build client relationships with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to meet project targets and SLAs.
• Manage people engagement, recruiting, and staffing to optimize delivery targets.
• Support sales opportunities and delivery of the solution using Accenture’s capabilities.
• Coordinate risk mitigation decisions for multiple teams and projects.

Skills

Service Delivery

Supervisory experience

SDL Profile

Job description

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Sr Manager WORK SETUP: Hybrid RESPONSIBILITIES:
• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities
• Build client relationships in collaboration with the Client Account Leadership team
• Lead the service delivery strategy across one or more client portfolios
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments
• Manage people engagement, recruiting and staffing to optimize delivery targets
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS:

• Standard SDL Profile
• >12 years of relevant experience in Service Delivery
• 10+ years of supervisory experience