DE033142-Customer Service Associate

Accenture PLC; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Accenture PLC is hiring a Customer Service Associate for a return-to-office setup in Quezon City. The role emphasizes data gathering, KYC checks, and due diligence with a focus on customer experience and regulatory compliance.

Ideal candidates should have at least 6 months of customer service experience and demonstrated communication skills, while respecting data privacy and confidentiality at all times.

Qualifications

• Standard Customer Service profile; no domain.
• With at least 6 months of working experience

Responsibilities

• Customer Service Mindset: maintain a customer-first approach in all interactions.
• Communication Skills: express ideas clearly and listen effectively to understand issues.
• Problem Solving Skills: identify problems quickly and provide solutions.
• Confidential and Data Privacy: respect privacy and handle sensitive information securely.

Skills

Customer Service mindset

Effective communication

Data privacy awareness

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service Associate

WORK SETUP: Return to Office

OVERALL PURPOSE

• Perform detailed data gathering and analyze the gathered data
• Responsible for ensuring KYC checks and completing Enhanced Due Diligence
• Conducting PEPs (Politically Exposed Persons) screening and adverse media checks
• Compliance with regulations and attainment of client

RESPONSIBILITIES

• Customer Service Mindset: All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide positive customer experience.
• Communication Skills: Excellent written and verbal communication skills are crucial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution.
• Problem Solving Skills: The ability to quickly identify problems and provide effective solutions is vital. This requires a combination of analytical thinking and creativity.
• Confidential and Data Privacy: Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations.

OTHERS

Project Shift Schedule: RotationProject Rest Day: RotationProject/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• Standard Customer Service profile; no domain
• With at least 6 months of working experience

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.