DE033364-Customer Service Associate

Accenture; Quezon City; On-site; PHP 223,000 - 290,000; Full time

Job summary

Accenture is hiring a Customer Service Associate in Quezon City to be the first point of contact for residential customer inquiries. You will handle calls from the IVR or transfers, asking effective questions to understand the issue and determine the right channel.

The role requires a standard voice profile and at least six months of relevant experience. The work setup is return to office, with weekends off per the schedule.

Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

Responsibilities

• Identify business development opportunities and process plan renewals, recommend product changes, upsell additional products and services, acquire new customers and cater to customers moving in and out of homes, Broadband Sales, Solar opportunities, etc..
• Work with sales teams to create and manage a list of opportunities
• Conduct research to gather prospect company information and create new leads, discovering and qualifying new leads
• Ask questions to prospects to identify key business issues/needs, positive business outcomes, minimum required capabilities, metrics and to understand each prospect’s buying process.
• Effectively articulate the value of the products unique differentiators.
• Learn and maintain basic knowledge of products and services, the industry and industry trends, and our competition
• Develop and execute inside sales strategy
• Partner with the different Business units, and Strategic Partners to identify sales strategy for opportunities.
• Follow consultative selling approach to link a prospects needs with the proper solutions.

Skills

Standard Voice Profile

6 Months Experience

Job description

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service AssociateWORK SETUP: Return to OfficeOVERALL PURPOSE:Our Service team are the first point of contact for existing residential customer enquiries, taking the calls from the IVR or transferred from other departments. They ask effective questions in order to understand the call and determine who should handle it.

Responsibilities

• Identify business development opportunities and process plan renewals, recommend product changes, upsell additional products and services, acquire new customers and cater to customers moving in and out of homes, Broadband Sales, Solar opportunities, etc..
• Work with sales teams to create and manage a list of opportunities
• Conduct research to gather prospect company information and create new leads, discovering and qualifying new leads
• Ask questions to prospects to identify key business issues/needs, positive business outcomes, minimum required capabilities, metrics and to understand each prospect’s buying process.
• Effectively articulate the value of the products unique differentiators.
• Learn and maintain basic knowledge of products and services, the industry and industry trends, and our competition
• Develop and execute inside sales strategy
• Partner with the different Business units, and Strategic Partners to identify sales strategy for opportunities.
• Follow consultative selling approach to link a prospects needs with the proper solutions.

Others

Project Shift Schedule: Morning ShiftProject Rest Day: Weekends OffProject/Team Location: Quezon Cyberpark Tower 3

Skill and Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.