DE033327-Collections Support Associate

Accenture PLC; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Accenture PLC in the Philippines is seeking a Collections Support Associate to join our on-site team in Quezon City. You will contact debtors by phone, negotiate payment plans, and work to reduce aging while maintaining client relationships and professional conduct.

The role emphasizes meeting targets, maintaining service levels, and contributing to management reports. Training is provided, and the position requires eligibility to live and work in the country.

Qualifications

• To leverage on Standard Voice Profile; no domain.
• With at least 6 months of work experience.
• Collections component to be upskilled internally or during training.

Responsibilities

• Contact by phone with debtors to arrange payments and resolve issues
• Capture accurate notes of discussions and send follow-up information
• Meet collection targets and SLAs
• Escalate issues per policy and provide high-quality dispute information
• Assist in preparing management reports and collections statistics

Skills

Standard Voice Profile

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE—

POSITION TITLE: Collections Support Associate

WORK SETUP: Return to Office

OVERALL PURPOSE: Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

RESPONSIBILITIES

• Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes
• Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required
• Meet collection targets, and ensure agreed Service Levels are met or exceeded
• Escalate issues in accordance with escalation policy; collect, progress and elevate high quality dispute information as required
• Attend /support client meetings to discuss debtor performance and address issues as required
• Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client
• Assist in the preparation of management reports in line with client’s and Accenture’s requirements; provide collections statistics and reports
• Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection
• Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement
• Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements
• Monitor collection related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution
• Recovery of overpayments discovered through audits (e.g. recovery of claims overpayments made to health providers by health plans)
• Development of collection strategies and models
• Design and execution of customer collection campaigns, e.g., mailings and outbound calling
• Facilitation of customer support, service disconnect, litigation and/or legal enforcement
• Analyzing bad debt and recommending write-offs
• Managing third party collection agencies
• Researching and obtaining resolution on a variety of escalated collections related to customer complaints and issues
• Answering queries from junior staff regarding collection policy/procedures and system problems as a minimum standard.

OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• To leverage on Standard Voice Profile; no domain
• With at least 6 months of work experience
• Collections component to be upskilled internally or during training

ABOUT ACCENTURE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.