DE032796-Delivery Lead Sr Manager

Accenture PLC; Muntinlupa; Hybrid; PHP 1,500,000 - 2,500,000; Full time

Job summary

Accenture PLC in the Philippines seeks a Delivery Lead Sr Manager to oversee US Individual Life processes in a hybrid work setting. You will lead service delivery, drive improvements, and manage multiple projects while coordinating with technical and non-technical teams to meet client expectations.

The role requires strong leadership, 12+ years in Service Delivery, 10+ years of managerial experience, and at least 3 years in Life Insurance.

Qualifications

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexible with rotational schedule and willing to render Overtime.
• Strong work ethics, integrity, and punctuality.

Responsibilities

• Manages US Individual Life processes.
• Lead in efforts to maintain and enhance client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans.
• Understand relational database structures and concepts.
• Coordinate with technical and non-technical resources effectively.
• Lead multiple projects and prioritize workloads per client needs.
• Provide consultative solutions for Client’s Individual Life practices.
• Ensure adherence to tools measuring Productivity, Efficiency, and Quality.
• Staff assignment and capacity planning; cross-training.
• Coach team members on transaction handling.
• Execute DR/BCP plans and project migrations.
• Identify staffing needs and participate in hiring.
• Develop successors to key positions and career plans.
• Resolve end-customer issues and negotiate outcomes.
• Maintain unit communications and enforce policy compliance.
• Initiate process improvements and contribute to initiatives.

Skills

Leadership

Communication skills

Life Insurance experience

Team management

Process improvement

Tools

MS Applications

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Delivery Lead Sr Manager

WORK SETUP

Hybrid

RESPONSIBILITIES

• Manages US Individual Life processes.
• Lead in efforts to maintain and enhance various parts of existing client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans
• Practical understanding and knowledge of relational database structure and concepts.
• Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities
• Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate
• Provide consultative solutions for Client’s Individual Life best practices and ensure details are understood so that our administrative processes and system(s) are established correctly.
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training.
• Coaches team members on proper handling of transactions.
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired.
• Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects.
• Coachable – SeekOTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

WHAT WE'RE LOOKING FOR

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and must be willing to render Overtime, if necessary.
• Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred.
• Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
• Ability to adhere to and promote current performance tools that team uses.
• Ability to establish and maintain relationships with team members, co-leads, reporting managers, internal, and external business partners.
• Coachable – SeekOTHERS.

SKILL AND QUALIFICATIONS

• At least 12 years of relevant experience in Service Delivery.
• At least 10 years managerial experience.
• 3 years Life Insurance Experience

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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