DE033982-Delivery Lead Sr Manager

Accenture in the Philippines; Taguig; On-site; PHP 2,000,000 - 3,500,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Lead Sr Manager to oversee teams delivering on health/claims services, ensuring compliance with medical policies and member contracts. The role involves directing operations, maintaining client relationships, and driving performance against KPIs in a return-to-office setting in Taguig.

The ideal candidate will have extensive service delivery and supervisory experience, with the ability to lead large teams and collaborate with managers and

Qualifications

• Standard SDL Profile
• 12+ years of relevant experience in Service Delivery
• 10+ years of supervisory experience

Responsibilities

• Make independent decisions impacting day-to-day operations.
• Accountable for results to Accenture and clients.
• Plan medium-term objectives and procedures within area.
• Lead discussions and propose solutions for complex problems.
• Ensure client satisfaction against SLAs and milestones.
• Develop and manage key internal/external client relationships.
• Promote continuous improvement programs across spheres of influence.
• Lead and manage a team, delivering results through others.

Skills

Service Delivery

Supervisory Leadership

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: Oversees staff whose teams’ primary duties may include, but are not limited to: Conducts pre-service, concurrent, retrospective, out of network and appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts. Service requests may be from inbound calls and facsimile. Outbound calls to the provider may be required to gather additional information that may be needed. Other staff responsibilities may be reviewing and analysis of post service claims utilizing the member’s benefit contract and health plan guidelines. Completes review of pending claims post service for Medical Necessity or Contractual Reviews.

RESPONSIBILITIES

• Work hand in hand with the Operation Managers & Leads in making independent decisions, which have major day-to-day impact on the area of responsibility, and may influence direction of other areas.
• Accountable for results of work to both Accenture and clients.
• Accountable for medium-term planning, objective setting, and development of new procedures within areas of responsibility.
• Lead discussions and provide possible solutions in addressing complex business problems/issues
• Provide and assist in the implementation of business-focused solutions within time/cost constraints.
• Self-directed within broad goals and strategic direction in satisfying organization or client objectives.
• Responsible for developing and managing key internal/external client relationships across spheres of influence, including situations in which no relationship previously existed.
• May participate in business development opportunities and communicate them to senior management.
• Required to act as effective stand-in for immediate manager on operational direction of complex or large function or project, or medium-size unit within stable mature operation, or key element of volatile environment.
• Responsible for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
• Required to provide valuable contribution in communication of strategy, initiatives, local plans, and performance metrics across areas of responsibility.
• Initiate and promote continuous improvement programs across spheres of influence.
• Lead and manage a team, typically delivering results through others.
• Allocate resources and responsibilities across a team to deliver business results and develop team members.
• Manage and ensure consistent application of human resource processes including career development, salary review, resources, and performance management within areas of responsibility.
• Evaluate direct reports and provide formal counselling and mentoring to staff.
• Define and manage group/team structures and resource levels to support business needs.
• Demonstrate a thorough understanding of client relationships/business practice.
• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

RESPONSIBILITIES

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: Oversees staff whose teams’ primary duties may include, but are not limited to: Conducts pre-service, concurrent, retrospective, out of network and appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts. Service requests may be from inbound calls and facsimile. Outbound calls to the provider may be required to gather additional information that may be needed. Other staff responsibilities may be reviewing and analysis of post service claims utilizing the member’s benefit contract and health plan guidelines. Completes review of pending claims post service for Medical Necessity or Contractual Reviews.
• Work hand in hand with the Operation Managers & Leads in making independent decisions, which have major day-to-day impact on the area of responsibility, and may influence direction of other areas.
• Accountable for results of work to both Accenture and clients.
• Accountable for medium-term planning, objective setting, and development of new procedures within areas of responsibility.
• Lead discussions and provide possible solutions in addressing complex business problems/issues
• Provide and assist in the implementation of business-focused solutions within time/cost constraints.
• Self-directed within broad goals and strategic direction in satisfying organization or client objectives.
• Responsible for developing and managing key internal/external client relationships across spheres of influence, including situations in which no relationship previously existed.
• May participate in business development opportunities and communicate them to senior management.
• Required to act as effective stand-in for immediate manager on operational direction of complex or large function or project, or medium-size unit within stable mature operation, or key element of volatile environment.
• Responsible for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
• Required to provide valuable contribution in communication of strategy, initiatives, local plans, and performance metrics across areas of responsibility.
• Initiate and promote continuous improvement programs across spheres of influence.
• Lead and manage a team, typically delivering results through others.
• Allocate resources and responsibilities across a team to deliver business results and develop team members.
• Manage and ensure consistent application of human resource processes including career development, salary review, resources, and performance management within areas of responsibility.
• Evaluate direct reports and provide formal counselling and mentoring to staff.
• Define and manage group/team structures and resource levels to support business needs.
• Demonstrate a thorough understanding of client relationships/business practice.
• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• Standard SDL Profile
• >12 years of relevant experience in Service Delivery
• 10+ years of supervisory experience