DCX Support Helpdesk (Makati)

Dempsey Resource Management; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Dempsey Resource Management in Makati is seeking an entry-level DCX Help Desk professional to provide first-level technical support to end-users via phone, email, or ticketing system. You will resolve hardware and software issues promptly and document resolutions for the knowledge base.

The role emphasizes attention to detail, business awareness, and consistent ticket updates, with the opportunity to work in a Print Services & Document Solutions industry.

Qualifications

• 1 year of DCX Help Desk experience is required.
• Entry-level position; prior experience in customer service or technical support is advantageous.
• Attention to detail, business awareness and consistent ticket updates are expected.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware and software-related issues promptly.
• Guide users through step-by-step solutions and document problem resolution steps.
• Analyze and diagnose basic technical problems reported by end-users.
• Create and manage support tickets in a timely and accurate manner.
• Prioritize and categorize tickets based on urgency and impact.
• Maintain comprehensive documentation of common issues and solutions for internal knowledge base.

Skills

Attention to detail

Business awareness

Ticketing & email updates

DCX Help Desk experience

Customer service

Education

Short Course Certificate

Bachelor's/College Degree

Job description

Qualifications

• Short Course Certificate, Bachelor's/College Degree
• Must have 1 YR experience of being DCX Support Help Desk role
• Entry-level position; prior experience in a customer service or

technical support role is advantageous

• Pay attention to details
• Have business awareness
• Consistency of tickets and email update
• Amenable to work in Makati
• Amenable to work for a Print Services & Document Solutions Industry

Job Description

• Provide first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware and software-related issues promptly.
• Guide users through step-by-step solutions and document problem resolution steps.
• Analyze and diagnose basic technical problems reported be end-users.
• Create and manage support tickets in a timely and accurate manner.
• Prioritize and categories tickets based on urgency and impact.
• Maintain comprehensive documentation of common issues and solutions for internal knowledge base.