(DCSO) DC Site Operations Manager

Globe Telecom, Inc.; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Data Center Site Operations Manager to ensure the efficient operation of data center facilities. This role involves team leadership, compliance adherence, and the management of client relationships and satisfaction.

The ideal candidate will have a strong technical background, proven leadership skills, and experience in a high-availability environment. Must hold a Bachelor's degree in Engineering or a related field.

Qualifications

• 5–7 years of data center operations experience, with at least 3 years in a management role.
• Proven experience in a 24/7 mission-critical environment.

Responsibilities

• Ensure uninterrupted service and optimal facility performance.
• Build and maintain a capable operations team.
• Oversee safety standards and compliance.
• Manage client fulfillment processes and relationships.
• Drive innovation and continuous improvement.

Skills

Technical understanding of data center systems

Leadership capability

Verbal and written communication skills

Client-centric mindset

Analytical thinking

Proactive problem-solving

Education

Bachelor’s degree in Engineering or related field

Tools

ITIL

CCNA

CCNP

CDCP

Job description

Data Center Site Operations Manager

The DC Site Operations Manager is responsible for the end‑to‑end day‑to‑day operations of a data center site, ensuring continuous availability, operational reliability, energy efficiency, safety, and high‑quality service delivery. The role safeguards the performance of a mission‑critical facility operating in a 24/7 environment while meeting stringent uptime, compliance, and customer satisfaction requirements. Reporting directly to the Head of North Sites Operations, the position plays a central leadership role in maintaining operational excellence, managing risk, and delivering industry‑leading data center services within defined operational, regulatory, and budgetary limits.

Key Responsibilities and Accountabilities

1. Site Operations & Critical Infrastructure Management

   The DC Critical Infrastructure Manager oversees all daily site operations to ensure uninterrupted service and optimal facility performance. This includes proactive monitoring, preventive maintenance, and rapid incident response to maintain world‑class uptime and reliability.

   • Maintaining 99.999% operational uptime
   • Ensuring 100% adherence to preventive maintenance schedules
   • Managing incidents and service disruptions within defined SLA targets
   • Achieving and sustaining PUE targets (typically ≤ 1.5, subject to site design)
   • Ensuring a safe, secure, and resilient operating environment with zero safety or security incidents per quarter
   • Operating the site within approved budgets (±5% variance)

2. Team Leadership and People Management

   The manager builds a highly capable, motivated, and disciplined operations team, sets performance standards, drives accountability, and fosters a culture of collaboration, safety, and continuous improvement.

   • Leading and developing the site operations team in a 24/7 critical environment
   • Ensuring 100% completion of required training and certifications
   • Driving strong employee engagement, satisfaction, and retention
   • Managing team performance against defined KPIs such as response time, issue resolution, and operational readiness
   • Promoting a culture of ownership, integrity, and operational excellence

3. Facility, Safety, and Systems Management

   The DC Critical Infrastructure Manager ensures that the physical facility and all mission‑critical systems are maintained to the highest operational and safety standards.

   • Oversight of electrical, mechanical, cooling, and security systems
   • Minimizing facility‑related outages and reducing mean time to repair (MTTR)
   • Ensuring strict compliance with safety protocols and procedures
   • Providing a secure and resilient environment for both personnel and client equipment
   • Coordinating with facility management teams and vendors to resolve infrastructure issues efficiently

4. Client Support and Service Fulfillment

   Client satisfaction is a core pillar of the role. The manager ensures that all site‑level client deliverables are executed accurately, on time, and in line with contractual commitments.

   • Managing site‑level client fulfillment processes
   • Building and maintaining strong, trust‑based client relationships
   • Rapidly addressing and resolving client concerns or escalations
   • Achieving high CSAT and Net Promoter Score (NPS) results
   • Ensuring fulfillment accuracy and timely resolution of client issues

5. Compliance, Risk, and Governance

   The role carries full accountability for regulatory, contractual, and internal compliance at the site level.

   • Ensuring compliance with all regulatory requirements, standards, and internal policies
   • Supporting audits with a target of zero non‑compliances
   • Conducting regular risk assessments and implementing corrective actions
   • Maintaining operational integrity and minimizing exposure to operational, safety, and compliance risks

6. Technology, Innovation, and Continuous Improvement

   The DC Critical Infrastructure Manager is expected to champion innovation and continuous improvement, leveraging technology to enhance efficiency, resilience, and competitiveness.

   • Overseeing the deployment and maintenance of operational technologies
   • Driving adoption of best practices and new tools to improve performance
   • Improving operational efficiency through reduced energy consumption and faster response times
   • Evaluating ROI on technology investments and innovation initiatives
   • Ensuring the site remains aligned with evolving industry standards and best practices

7. Operating Network and Stakeholder Engagement

   The role works closely with a broad network of internal and external stakeholders.

   • Head of Operations; Facility Management Teams; Site Operations Team; Client Support and Fulfillment Teams; Governance and Compliance; Program Management Office (PMO)
   • Regulatory and government bodies; Technology and infrastructure vendors; Clients; External auditors

Minimum Qualifications and Experience

A Bachelor’s degree in Engineering, Information Technology, Business Administration, Computing, Electrical or Mechanical Engineering, or a related field.

• 5–7 years of data center operations experience, with at least 3 years in a management role
• Proven experience operating within a 24/7 mission‑critical environment
• Preferred certifications include ITIL, CCNA, CCNP, CDCP or other data center certifications; PEE, PME, or equivalent professional engineering credentials

Core Competencies and Skills

• Strong technical understanding of data center power, cooling, and security systems
• Proven leadership and team management capability
• Excellent verbal and written communication skills
• Strong client‑centric mindset and service orientation
• High integrity, ethical standards, and accountability
• Analytical thinking with proactive problem‑solving skills
• Ability to adapt and perform in a fast‑paced, evolving environment

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment is upheld in all hiring activities.