Data Center Site Operations Specialist

Globe Telecom; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Cadet Engineer for the DC Site Operations Specialist role to support data center reliability and performance. You will perform routine checks and troubleshooting on critical infrastructure, focusing on stability and efficiency while adhering to safety protocols.

The position requires a bachelor’s degree in engineering and at least one year in a technical support role within data centers or IT infrastructure.

Qualifications

• Bachelor’s degree in engineering or related field.
• At least 1 year of technical support experience in data center or IT infrastructure.
• Certifications in data center management preferred (CDCP or similar).

Responsibilities

• Perform routine checks and troubleshooting to ensure system stability and efficiency.
• Diagnose and resolve issues in data center equipment and infrastructure.
• Maintain equipment and participate in preventive maintenance routines.
• Document issues and actions; communicate with team and external partners.

Skills

Data center fundamentals

Troubleshooting

Diagnostic tools

Documentation

Safety compliance

Education

Bachelor’s degree in Engineering (Electrical, Mechanical, or Computer Science)

Tools

PDUs

UPS

HVAC systems

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The DC Site Operations Specialist position is fundamental within the DCSO TAC team to ensure optimal performance and reliability of data center operations. The role exists to assist in maintaining the critical infrastructure necessary for uninterrupted data center services. Operating within predefined safety and operational protocols, the Cadet Engineer is tasked with routine checks and troubleshooting to achieve permanent objectives of system stability and efficiency.

Professional Background And Experience

• Minimum of a Bachelor’s Degree in Engineering (Electrical, Mechanical, or Computer Science).
• At least one year of experience in a technical support role within a data center or IT infrastructure environment. Experience in handling data center equipment such as PDUs, UPSs, and HVAC systems is highly advantageous.

Professional Qualifications & Training

• Certifications in data center management, such as Certified Data Center Professional (CDCP) or similar, are highly preferred. Training in emergency response and safety protocols specific to data centers would also be beneficial.

Knowledge And Skills

• Technical Skills

Fundamental knowledge of data center components, including servers, storage systems, network infrastructure, power distribution units (PDUs), uninterruptible power supplies (UPSs), and cooling systems.

• Specific Knowledge and Skills: Candidates must possess in-depth knowledge of data center infrastructure elements, such as power distribution, cooling systems, and general IT equipment maintenance. Understanding of compliance and safety standards applicable to data centers is crucial.
• Essential Capabilities: Ability to diagnose and resolve issues efficiently, knowledge of preventive maintenance routines, and familiarity with operational compliance requirements are essential. Skills in using management software for monitoring and reporting are also necessary.

Competencies

• Technical Skills: Ability to perform basic repairs and maintenance on data center equipment. Proficient in using diagnostic tools and software for managing data center environments.
• Problem Solving: Effective at troubleshooting and resolving issues that arise within the data center environment.
• Communication: Strong communication skills for documenting issues and actions, and for interacting with team members and external partners.
• Adaptability: Capable of responding to emergencies or changes in the environment quickly and efficiently.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Requirements