Data Center Site Operations Engineer (ST Telemedia Global Data Centres) Cavite

Globe Telecom; Cavite City; On-site; PHP 334,800 - 502,200; Full time

Job summary

Globe Telecom in Cavite City is seeking a dedicated professional to manage and service large-scale data center operations. Responsibilities include ensuring 24x7 operational efficiency, addressing client needs, and adhering to safety and security protocols. Ideal candidates possess a diploma in IT or related fields and have a good understanding of mechanical and electrical systems.

Applicants should have strong teamwork skills, a meticulous nature, and the ability to thrive under pressure. The role offers opportunities for professional growth in a reputable organization committed to equal opportunity.

Qualifications

• At least 1 year of relevant work experience in data center or facility operations, or relevant qualifications if a fresh graduate.
• Possess general knowledge of M&E and Network Critical Infrastructure.
• Good knowledge in M&E and building facilities related systems.

Responsibilities

• Support smooth 24x7 operations in the data center.
• Resolve onsite operational incidents and oversee issues.
• Document and update service requests accurately.

Skills

M&E knowledge

Network critical infrastructure

Teamwork

Pressure management

Education

Certificate or Diploma in IT

Tools

CRACs

Chillers

PDUs

UPS

Switchgears

Job description

Job Description

Manages and services large-scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

Responsibilities

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, respond & perform remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best in class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the management.

Academic Qualifications

• Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering or related field

Professional Qualifications & Training

• Technical Training Certifications , Network Certifications or equivalent

Professional Background

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Good knowledge in M&E and building facilities related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network structure cabling, Security, etc.
• Meticulous team player with the ability to work under pressure in a fast-paced environment

Language Proficiencies

• English - spoken and written

Other Preferred Skill Sets

• Possess relevant facilities management and/or data center related certifications, such as ITIL, PMP, Uptime Institute and TIA-942
• Familiar with certifications standards, such as ISO 20000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942
• Good contractor management and collaboration skills to works with cross functional teams
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment is available for review.