Data Center Technical Service Lead

Globe Group; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Globe Group is seeking a Technical Service Management Lead to ensure high customer satisfaction and 100% SLA adherence through real-time monitoring and ITIL-aligned service management. The role focuses on managing power and cooling infrastructure, customer relationships, onboarding and training, and customer success initiatives.

You will lead incident, change, and service request management within Tier 3 data center standards, driving regulatory compliance and seamless handovers from onboarding

Qualifications

• Bachelor’s degree in Engineering, IT, or related fields.
• 5+ years of experience in technical support or customer success management.
• ITIL or Data Center Practitioner certifications preferred.
• Experience with Tier 3 Data Center standards is a plus.

Responsibilities

• Maintain high levels of customer satisfaction and 100% SLA adherence.
• Manage power and cooling infrastructure monitoring.
• Oversee onboarding and training for customers.
• Drive customer success initiatives and feedback programs.
• Ensure regulatory and audit compliance.
• Provide incident, change, and service request management according to ITIL.

Skills

Customer Relationship Management

Technical Support

Customer Success Initiatives

Onboarding and Training

Customer Feedback

Compliance

Quality Control

Communication Skills

Project Management

Power and Cooling Infrastructure

Education

Bachelor’s degree in Engineering, IT, or related field

ITIL Certification

Data Center Practitioner Certification

Tools

Data center monitoring tools

Job description

Globe Group is seeking a Technical Service Management Lead to ensure high customer satisfaction and 100% SLA adherence through real-time monitoring and ITIL-aligned service management. The role focuses on managing power and cooling infrastructure, customer relationships, onboarding and training, and customer success initiatives.

You will lead incident, change, and service request management within Tier 3 data center standards, driving regulatory compliance and seamless handovers from onboarding