Data Center Service Management Lead ITIL & SLA Expert

GlobeTelecom; Philippines; On-site; PHP 1,500,000 - 2,700,000; Full time

Job summary

Globe seeks a Technical Service Management Lead to ensure 100% SLA adherence through real-time monitoring and ITIL-aligned service management.

Responsibilities include managing power and cooling infrastructure, onboarding customers, and driving customer success initiatives while maintaining strong relationships and regulatory compliance.

Bachelor’s in Engineering/IT/CS/Business with 5+ years in technical support or customer success is required; ITIL or Data Center certifications are preferred.

Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, Business Administration, or related field.
• Minimum of 5 years of experience in technical support or customer success management, preferably in tech/telecom/data center industries.
• ITIL or Data Center Practitioner certifications preferred.

Responsibilities

• Maintain 100% SLA adherence through real-time monitoring.
• Manage power and cooling infrastructure monitoring.
• Oversee onboarding and training of customers.
• Drive customer success initiatives and engagement.
• Foster long-term customer relationships and advocacy.
• Ensure regulatory/compliance and quality controls.

Skills

ITIL

Data Center

Customer Success

Power & Cooling Monitoring

Relationship Management

Communication

Project Management

Education

Bachelor’s degree in Engineering/IT/CS/Business

Tools

Data Center Monitoring Tools

ITIL Tools

Job description

Globe seeks a Technical Service Management Lead to ensure 100% SLA adherence through real-time monitoring and ITIL-aligned service management.

Responsibilities include managing power and cooling infrastructure, onboarding customers, and driving customer success initiatives while maintaining strong relationships and regulatory compliance.

Bachelor’s in Engineering/IT/CS/Business with 5+ years in technical support or customer success is required; ITIL or Data Center certifications are preferred.