Data Center Site Operations Team Lead ST Telemedia Global Data Centres STT GDC Philippines

Globe Telecom; Imus; Presencial; PHP 600 000 - 1 200 000; Tempo integral

Resumo da oferta

Globe Telecom is seeking a Data Center Operations professional to manage in-country data center facilities ensuring 24x7 service. You will act as Level 2 escalation for onsite incidents, coordinate with contractors, and uphold ITIL-based processes for incident and change management.

Responsibilities include maintaining safety and security policies, documenting requests, auditing compliance, and generating regular reports.

Qualificações

• Experience managing large-scale in-country data center operations.
• Knowledge of ITIL processes for incident, problem, and change management.
• Ability to coordinate with contractors and vendors.
• Ensures 24x7 operations with adherence to SLAs.
• Conducts audits and generates reports.

Responsabilidades

• Support and ensure smooth 24x7 running of the in-country data center operations.
• Act as Level 2 escalation point for onsite incidents and major issues within SLA.
• Understand M&E, security, network and plumbing systems in the DC building.
• Document requests in the internal ticketing system with accuracy.
• Implement ITIL best practices and ensure compliance for incidents and changes.
• Ensure safety, security and customer support policies are followed.
• Coordinate with contractors and vendors; inspect ongoing/completed work.
• Plan preventive and reactive maintenance with minimal service disruption.
• Participate in internal and external audits; generate regular reports.
• Perform other duties as assigned.

Conhecimentos

ITIL

Data Center Operations

Incident Management

Vendor Coordination

SLA Compliance

Ferramentas

Ticketing System

Remote Monitoring Tools

Descrição da oferta de emprego

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages and services large-scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client's requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 2 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting ongoing and completed works.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports as required.
• Any other duties or projects as assigned by the management.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.