Data Center Site Operations Team Lead - CAVITE ST Telemedia Global Data Centre Philippines

Globe Telecom; Imus; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Globe Telecom is seeking a dedicated professional to manage and service large-scale in-country data center infrastructure, ensuring 24x7 operations in rotating shifts. You will coordinate with contractors and vendors while maintaining ITIL-aligned processes for incidents, changes and problems.

The role requires deep knowledge of DC environments, building systems, and strong reporting capabilities to support client requirements and service excellence.

Qualifications

• ITIL framework knowledge and experience.
• Experience with large-scale in-country data center operations.
• Ability to manage incidents and escalations effectively.
• Coordination with contractors/vendors and stakeholders.
• Ability to generate and interpret regular reports.

Responsabilités

• Support and ensure smooth 24x7 running of the in-country data center operations.
• Act as Level 2 escalation point for onsite incidents and major issues, responding within SLA.
• Understand building systems (M&E, security, network, plumbing) and DC equipment.
• Document and update requests in the internal ticketing system.
• Implement best-in-class DC operations based on ITIL and industry practices.
• Ensure ITIL compliance for incident, problem and change management.
• Coordinate and provide support to contractors and vendors; inspect works.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Participate in internal and external audits and generate required reports.
• Perform other duties as assigned by management.

Connaissances

ITIL

Data Center Operations

Incident Management

Vendor Coordination

Reporting

Description du poste

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages and services large-scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client's requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 2 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting ongoing and completed works.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports as required.
• Any other duties or projects as assigned by the management.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.