Data Center Site Operations Lead - Davao (ST Telemedia Global Data Centre (STT GDC) Philippines)

Globe Telecom, Inc.; Davao del Sur; On-site; PHP 350,000 - 550,000; Full time

Job summary

Globe Telecom, Inc. (via STT GDC Philippines) seeks a capable operations professional to manage and service large scale in-country data center infrastructure, ensuring 24x7 operations across rotating shifts and delivering excellent customer experience in line with STT GDC policies.

You will monitor ITIL-based incident and change processes, coordinate with contractors, and support preventive and reactive maintenance with regular reporting to stakeholders.

Qualifications

• 1 year of relevant 24x7 DC or facilities operations experience, or fresh graduate with related qualifications.
• Good knowledge of M&E and building facilities systems (CRACs, Chiller, PDUs, UPS, Switchgears, DX cooling).
• Strong ability to work under pressure in a fast-paced environment.

Responsibilities

• Oversee 24x7 operations at the in-country data center and serve as Level 1 escalation point.
• Coordinate with contractors and vendors; monitor safety, security, and customer support policy.
• Document requests and incidents; support preventive and reactive maintenance with minimal service disruption.

Skills

English proficiency

Education

IT/Computing/Electrical/Mechanical Diploma

Tools

ITIL

PMP

Uptime Institute

TIA-942

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages and services large scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying to STT GDC GDCO policies and standards. STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC. ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world’s major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines, STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers’ current and future colocation needs.

Responsibilities

Support and ensure smooth 24x7 running of the operations in the 'in-country' data center. Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, respond & perform remote requests within SLA. Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment. Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc. Implements best in class DC operations based on ITIL and industry practices. Delivers ITIL compliance process conformance for incident, problem and change management. Ensures effective implementations of safety, security and customer support policy and procedures. Coordinates and provides support to contractors and vendors as well as inspecting completed work. Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services. Participates and supports internal and external audits for internal stakeholders and customers. Generates accurate and regular reports when required. Any other duties or project as assigned by the management.

Academic Qualifications

Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering or related field Professional Qualifications & Training Technical Training Certifications , Network Certifications or equivalent Professional Background At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering Possess general knowledge of M&E and Network Critical Infrastructure Good knowledge in M&E and building facilities related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network structure cabling, Security, etc. Meticulous team player with the ability to work under pressure in a fast-paced environment

Preferred Skill Sets

Other Preferred Skill Sets Possess relevant facilities management and/or data center related certifications, such as ITIL, PMP, Uptime Institute and TIA-942 Familiar with certifications standards, such as ISO 20000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942 Good contractor management and collaboration skills to works with cross functional teams Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

Language Proficiencies

English - spoken and written

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.