Data Center Site Operations Specialist

Globe Telecom; Makati; On-site; PHP 400,000 - 680,000; Full time

Job summary

Globe Telecom is hiring a DC Site Operations Specialist to join the DCSO TAC team in Manila. The role focuses on maintaining critical data center infrastructure, ensuring reliability, and operating within safety protocols.

Cadet Engineers perform routine checks and troubleshooting to achieve system stability and efficiency. Qualifications include a bachelor’s degree in engineering and at least one year in a technical data center role.

Qualifications

• Bachelor's degree in Engineering (Electrical, Mechanical, or Computer Science) is required.
• At least 1 year of experience in a technical support role within a data center or IT infrastructure environment.
• Certifications in data center management (e.g., CDCP) are highly preferred; safety and emergency response training is beneficial.

Responsibilities

• Support data center operations to ensure reliability and uptime.
• Perform routine checks and troubleshooting to improve system stability and efficiency.
• Document issues and actions, and communicate with team members and external partners.

Skills

Data center basics

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in Engineering

Tools

Monitoring software

Job description

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The DC Site Operations Specialist position is fundamental within the DCSO TAC team to ensure optimal performance and reliability of data center operations. The role exists to assist in maintaining the critical infrastructure necessary for uninterrupted data center services. Operating within predefined safety and operational protocols, the Cadet Engineer is tasked with routine checks and troubleshooting to achieve permanent objectives of system stability and efficiency.

Professional Background And Experience

• Minimum of a Bachelor’s Degree in Engineering (Electrical, Mechanical, or Computer Science).
• At least one year of experience in a technical support role within a data center or IT infrastructure environment. Experience in handling data center equipment such as PDUs, UPSs, and HVAC systems is highly advantageous.

Professional Qualifications & Training

• Certifications in data center management, such as Certified Data Center Professional (CDCP) or similar, are highly preferred. Training in emergency response and safety protocols specific to data centers would also be beneficial.

Knowledge And Skills

• Technical Skills

Fundamental knowledge of data center components, including servers, storage systems, network infrastructure, power distribution units (PDUs), uninterruptible power supplies (UPSs), and cooling systems.

• Specific Knowledge and Skills: Candidates must possess in-depth knowledge of data center infrastructure elements, such as power distribution, cooling systems, and general IT equipment maintenance. Understanding of compliance and safety standards applicable to data centers is crucial.
• Essential Capabilities: Ability to diagnose and resolve issues efficiently, knowledge of preventive maintenance routines, and familiarity with operational compliance requirements are essential. Skills in using management software for monitoring and reporting are also necessary.

Competencies

• Technical Skills: Ability to perform basic repairs and maintenance on data center equipment. Proficient in using diagnostic tools and software for managing data center environments.
• Problem Solving: Effective at troubleshooting and resolving issues that arise within the data center environment.
• Communication: Strong communication skills for documenting issues and actions, and for interacting with team members and external partners.
• Adaptability: Capable of responding to emergencies or changes in the environment quickly and efficiently.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here