Data Center Site Operations Engineer — 24x7 Uptime

Globe Telecom; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom is seeking a Data Centre Operations professional to manage and service in-country data centre infrastructure ensuring 24x7 operations in rotating shifts. You will coordinate with vendors, oversee incidents, and maintain critical facilities systems, following ITIL practices.

The role requires knowledge of M&E, core DC equipment, and the ability to document requests and generate reports. Eligible candidates may include fresh graduates with related qualifications and a strong teamwork

Qualifications

• One year of relevant work experience in 24x7 DC or facility operations, or fresh graduate with related qualifications such as building services, mechanical engineering.
• General knowledge of Network Critical Infrastructure.
• Good knowledge of M&E and building facilities-related systems (CRACs, Chiller, PDUs, UPS, etc.).
• Meticulous team player with ability to work under pressure in a fast-paced environment.

Responsibilities

• Ensure smooth 24x7 operation of in-country DC facilities.
• Act as Level 1 escalation for onsite incidents and major issues within SLA.
• Understand M&E and building facilities systems and related equipment.
• Document requests in internal ticketing system and maintain accurate records.
• Implement ITIL-based incident, problem and change management processes.
• Coordinate with contractors and vendors and inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Assist audits and generate regular reports.

Skills

Data centre operations

ITIL knowledge

Vendor coordination

Team collaboration

Education

Building services background

Tools

Ticketing system (ITSM)

Monitoring systems

Networking basics

Job description

Globe Telecom is seeking a Data Centre Operations professional to manage and service in-country data centre infrastructure ensuring 24x7 operations in rotating shifts. You will coordinate with vendors, oversee incidents, and maintain critical facilities systems, following ITIL practices.

The role requires knowledge of M&E, core DC equipment, and the ability to document requests and generate reports. Eligible candidates may include fresh graduates with related qualifications and a strong teamwork