Data Analytics MIS Analyst: Dashboards & Insights

Ubiquity; Biñan; Sur place; PHP 300 000 - 500 000; Plein temps

Résumé du poste

Ubiquity is seeking an MIS Analyst to transform data into actionable insights. You’ll build and maintain dashboards and reports by leveraging Excel, SQL, and visualization tools, ensuring data accuracy and timely delivery to leadership.

You will collaborate with cross-functional teams, automate repetitive reporting tasks with macros, and contribute to data-driven decisions across sales, operations, and customer service. Flexibility with shifts is appreciated.

Qualifications

• 1–3 years of data analysis experience.
• Experience extracting data from CMS and reporting platforms.
• Strong data analytics and reporting skills.
• Proficient in Excel, SQL; understanding call center metrics.

Responsabilités

• Develop and distribute Contact Center reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity, accuracy of all reporting requirements.
• Work with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyze data to ensure integrity and structure data to support business insights (Performance Metrics).
• Collect and analyse large amounts of data to enable visualization, insights, and data-driven decisions.
• End-to-End lifecycle management and maintenance of dashboards and reports.
• Communicate effectively during development phase for tool/report implementations.
• Lead UAT, troubleshooting and resolution for database and reporting tools.
• Maintain trackers for ongoing programs & projects.
• Assist in automating reports by designing macros.
• Implement and manage cross-functional KPIs to drive impact and value.
• Improve data availability by liaising between cross-functional teams.
• Partner with application/delivery team on developing reports/dashboards for KPI dashboards.
• Leverage data structures to ensure single source of information.

Connaissances

Data analysis

Excel

SQL

VBA/macros

Dashboards

Data visualization

Power BI/Tableau

Outils

Power BI

Qlik

Tableau

Macros (VBA)

Description du poste

Ubiquity is seeking an MIS Analyst to transform data into actionable insights. You’ll build and maintain dashboards and reports by leveraging Excel, SQL, and visualization tools, ensuring data accuracy and timely delivery to leadership.

You will collaborate with cross-functional teams, automate repetitive reporting tasks with macros, and contribute to data-driven decisions across sales, operations, and customer service. Flexibility with shifts is appreciated.